Shannon Martin
Petal,MS
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
Supportive Services for Veteran Families
Hattiesburg, MS
06.2019 - 08.2022
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided hands-on and proactive leadership to community services staff.
- Maintained lists of resources helpful to clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Administered conflict resolution strategies to help families resolve disputes.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Counseled and prepared residents for transition to independent living.
- Directed protective placement, case management, parent education and family reunification activities.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Instructed new social workers in specifics of community services outreach and case management.
- Completed rental and other housing assistance applications for program participants. Entered assessments, guest data and progress notes into centralized data collection system.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Organized referrals to aide individuals in recovery or dealing with daily living challenges such as food shortages.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Federal Technician
Department of the Army
Hattiesburg, MS
02.2009 - 12.2017
- Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Staff Sergeant
US Army National Guard
Hattiesburg, MS
01.2008 - 08.2017
- Trained, coached and mentored military units to improve readiness and abilities.
- Managed and trained new recruits in combat and tactical warfare.
- Safeguarded and stored classified information to maintain confidentiality.
- Implemented tactics, procedures and techniques for defense systems.
- Developed improvement plans to strengthen force collaboration and performance.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Optimized efforts for military personnel and civilian contractor teams in execution and delivery of command operations.
- Trained, coached and mentored military units to improve readiness and training.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
Education
Master of Science - Clinical Mental Health Counseling
William Carey University
Hattiesburg, MS05.2025
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05.2020
Skills
- Crisis Intervention
- Conflict Resolution
- Intervention Plans
- Stakeholder Collaboration
Certification
Updated Passport
Timeline
Case Manager Specialist
Supportive Services for Veteran Families
06.2019 - 08.2022
Federal Technician
Department of the Army
02.2009 - 12.2017
Staff Sergeant
US Army National Guard
01.2008 - 08.2017
Master of Science - Clinical Mental Health Counseling
William Carey University
Bachelor of Science - Interdisciplinary Studies
Liberty University
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