SHANNON MARTIN
New Lenox,IL
Summary
Dynamic Human Resources Expert with two years of experience managing a broad range of human resource functions while serving as on-site specialist. Supports and guides team members while implementing best practices within HR team. Serves as an HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
6
6
years of professional experience
Work History
Target
Human Resources Expert
08.2022 - Current
- Field employee inquiries relating to insurance, pension plans, vacation, sick leave and employee assistance.
- Maintain personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Manage payroll processing and benefits to compensate employees for service rendered.
- Review and screen applicant resumes to identify qualified candidates.
- Partner with senior leadership to establish and develop corporate and HR policies and procedures.
- Brief job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Develop and coordinated employee training programs to improve productivity and performance.
- Partner with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Create different signs and boards for each month’s awareness topic using research
- Contact different organizations regarding donation requests and volunteer opportunities
Store Executive Team Leader
Target
06.2022 - 07.2022
- Influenced across multiple leadership levels and program partners.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Analyzed problems and worked with teams to develop solutions.
Pet Care Specialist
PetSmart
09.2021 - 05.2022
- Handled animals safely and remained calm in different situations.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Service Advocate
Target
10.2017 - 09.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
Education
B.S - Business Administration
Lewis University
Romeoville Illinois12.2023
Skills
- Conflict Management
- New Hire Orientation
- Hiring and Retention
- HRIS Management
- Software Applications
- Payroll and Benefits Administration
- File and Records Management
- Event Management
- Analytical and Critical Thinking
- Complex Problem-Solving
- Retention Program Development
- Leave of Absence Transitions
Timeline
Target
Human Resources Expert
08.2022 - Current
Store Executive Team Leader
Target
06.2022 - 07.2022
Pet Care Specialist
PetSmart
09.2021 - 05.2022
Service Advocate
Target
10.2017 - 09.2021
B.S - Business Administration
Lewis University
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