Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Masson

Greenville,TX

Summary

Dependable and detail-oriented administrative professional with strong time management skills and a proven ability to support daily operations efficiently. Recognized for being goal-oriented, adaptable, and a collaborative team player who contributes to organizational success. Committed to delivering high-quality administrative support while pursuing long-term career growth.

Overview

8
8
years of professional experience

Work History

Service Managment Admin Support - Remote

Global Linking Solutions
05.2024 - Current
  • Ability to consistently exercise independent judgment and employ critical thinking and reasoning skills to perform duties required.
  • Capability and willingness to adapt to a fast paced and changing environment.
  • Detail-oriented and result-driven.
  • Ability to work independently as well as function well as part of a team.
  • Strong time-management and organizational skills, with the ability to prioritize tasks in a timely manner.

Photographer

Self Employed - Beyond the Lens Photography
11.2018 - 03.2023
  • Promotes business on all forms of social media.
  • Set up photoshoots with clients.
  • Discuss prices and form of payment; receive and process 30% of payment upfront.
  • Meet at selected location and take pictures for the designated time or until event ends.
  • Process the rest of the payment and write out receipt.
  • Edit photos (if requested) and add personal logo.
  • Interact with other photographers and business about future photoshoots.

Customer Service Representative

McCaw Insurance Agency, Safeco
07.2022 - 10.2022
  • General office administration e.g., scheduling appointments, answering phone calls, greeting visitors, prepare and send out mail, and maintaining an organized file system.
  • Process and/or file- renewals, ID cards, downloads, checks, and policies.
  • Apply payments to customers account.
  • Communicates with customers and other agencies over the phone and/or via email.
  • Uses various systems and companies to track, gather information and answer customer inquiries.
  • Extensive hands-on, book, and computer training to help prepare for licensing exam.

Customer Service Representative

Verizon Authorized Retailer, Russell Cellular
08.2021 - 03.2022
  • Facilitate retail sales of cellular phones, tablets, watches and other devices along with wireless services to the general public while demonstrating outstanding customer service.
  • Create additional sales opportunities through creative marketing campaigns in cooperation with the marketing department and community involvement events.
  • Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate equipment capabilities.
  • Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties.
  • Develop and monitor action plans for the accomplishment of daily/month sales goals.

Teacher

Lil Foxes Learning Center
01.2021 - 07.2021
  • Plans and implements the daily curriculum for children in the classroom.
  • Coordinates and oversees the children’s personal care, hygiene, learning activities, specialized programs and provides positive guidance.
  • Maintains classroom records and developmental checklist.
  • Ensures that classroom and other play areas are consistently clean and safe.
  • Informs parents of their children’s progress on a daily basis.
  • Supervises and directs activities of assistant teacher assigned to the classroom.
  • Keeps director informed in a timely manner of pertinent issues regarding staff, children, families, and the program.

Lead Cash Management and Sales Associate

BIG LOTS!
03.2018 - 04.2020
  • Unloaded delivery trucks.
  • Down stacked pallets and organized them by aisle and department to ensure efficient stocking.
  • Stocked shelves, counters, racks, cases, and tables with new or transferred products to present an optimal and appealing environment to the customer.
  • Answered questions customers had about products, where to locate them, or how to use them as well as recommend other products and options to optimize sales.
  • Handled money, debit cards, credit cards, and checks, and made deposits at the end of every night shift.
  • Explained benefits to customers of reward and credit cards to create loyalty to the company.

Registered Dental Assistant - Externship

Musso Family Dentistry
03.2019 - 07.2019
  • Assisted the Doctor or hygienist ensuring a timely and efficient procedure.
  • Maintained proper sanitation guidelines of tools and rooms after each customer.
  • Gained knowledge of precise execution for each procedure.
  • Knowledge on how to properly navigate a schedule for future appointments.
  • Cross trained with front desk duties.
  • Properly trained in OSIA, HIPPA, CPR, infection control, radiology, and surgeries.
  • (INTERNSHIP)

Education

Careers in Dental Assisting School
06.2019

Allied Health

Paris Junior College
Greenville, Texas
01.2019

High School Diploma - undefined

Greenville High School
Greenville, Texas
05.2017

Skills

  • Proficient in prioritizing tasks
  • Quick judgement and decision-making skills
  • Proactive participant
  • Goal-oriented and self-directed
  • Proficient in Microsoft Excel and Powerpoint
  • Reliable team member
  • Proficient in managing multiple tasks
  • Friendly, positive attitude
  • Effective communication
  • Effective team collaboration
  • Dependable and responsible
  • Strong attention to detail

Timeline

Service Managment Admin Support - Remote

Global Linking Solutions
05.2024 - Current

Customer Service Representative

McCaw Insurance Agency, Safeco
07.2022 - 10.2022

Customer Service Representative

Verizon Authorized Retailer, Russell Cellular
08.2021 - 03.2022

Teacher

Lil Foxes Learning Center
01.2021 - 07.2021

Registered Dental Assistant - Externship

Musso Family Dentistry
03.2019 - 07.2019

Photographer

Self Employed - Beyond the Lens Photography
11.2018 - 03.2023

Lead Cash Management and Sales Associate

BIG LOTS!
03.2018 - 04.2020

Allied Health

Paris Junior College

High School Diploma - undefined

Greenville High School

Careers in Dental Assisting School

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Shannon Masson