Shannon Mastrodicasa
Summary
Experienced Assistant General Manager with operational management and team leadership skills. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Proficient in POS technology and fostering a high-performing team committed to excellence and community engagement. Strong leadership skills, employee training, and 18 years of management experience.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Doherty Enterprises-Applebees
07.2002 - Current
- Covered the restaurant while the General Manager was away.
- Earned SPA Champion for the past two years.
- Analyzed variances and developed corrective actions to decrease food and liquor cost variances.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including forecasting and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations and achieving a 92.5% average FSA inspection score in 2024.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Education
High School Diploma -
Toms River High School East
Toms River06-2001
Skills
- Proficient in POS technology
- Training and mentoring
- Budgeting and financial management
- Effective organizational skills
Timeline
Assistant General Manager
Doherty Enterprises-Applebees
07.2002 - Current
High School Diploma -
Toms River High School East
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