Shannon Mathers
Galveston,TX
Summary
I am an 88-hour student pilot with a strong background in customer service. I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. As an effective team collaborator, I am adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Flying Eyes Optics
01.2025 - Current
- Responsible for providing exceptional customer service to clients by addressing inquiries, resolving concerns, processing orders, and ensuring a positive experience with the company's range of eyewear products, all while demonstrating in-depth knowledge of optical products and company policies, with a focus on building customer loyalty and satisfaction. While managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Stylist
Kendra Scott
12.2021 - Current
- Acts as a brand ambassador, providing exceptional customer service by assisting clients in selecting jewelry that aligns with their personal style, building genuine relationships, and achieving sales goals while embodying the company's core values of "Family, Fashion, and Philanthropy" through a positive and engaging in-store experience. Contributing to a positive work environment by supporting team members and assisting with tasks as necessary.
Lead Retail Sales Associate
San Luis Resort
09.2017 - 05.2022
- The Retail Lead is responsible for supervising the purchasing, budgeting, display and merchandising of retail goods in the gift shops and management of inventory for the San Luis Resort. He/she is also responsible for overseeing the operation of all resort shops including hiring, training, and supervising the shop staff. The Retail Manager is responsible for achieving all sales goals against budget and inventory control to set standards.
Server
Star Drug Store
07.2014 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Aviation
Flying Tigers Flight School
Houston, TXBachelor of Science - Interdisciplinary Studies in Aviation & Business
Liberty University
Lynchburg, VA05-2025
Associate of Science - Business Administration
Galveston College
Galveston, TX05-2022
High School Diploma -
Ball High School
Galveston, TX06-2017
Skills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Customer education
- Spreadsheets
- Brand representation
- Flying
Timeline
Customer Service Representative
Flying Eyes Optics
01.2025 - Current
Stylist
Kendra Scott
12.2021 - Current
Lead Retail Sales Associate
San Luis Resort
09.2017 - 05.2022
Server
Star Drug Store
07.2014 - 09.2016
No Degree - Aviation
Flying Tigers Flight School
Bachelor of Science - Interdisciplinary Studies in Aviation & Business
Liberty University
Associate of Science - Business Administration
Galveston College
High School Diploma -
Ball High School
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