Shannon Matthews
Milwaukee
Summary
Long-term customer service representative with extensive experience in support and customer care. Skilled background in security, phone handling, computers, cash handling, register work, and communications. Experienced in employee care and development.
Overview
17
17
years of professional experience
Work History
Financial Customer Service Representative
BMO Harris Bank
Brookfield
03.2012 - 12.2018
- Responded to customer inquiries related to banking services.
- Processed customer transactions accurately and efficiently using banking systems.
- Developed and maintained online banking services for customers.
- Assisted customers with account inquiries, transfers, online banking questions, and other banking needs.
Customer Service Representative
ShopNBC Customer Service/Proflowers Customer Service
Lake City
10.2007 - 03.2009
- ShopNBC~Answer questions and concerns in reguards to products
- ShopNBC~Place orders for customer's
- Proflowers~Provide needed information on flowers and care instructions
- Proflowers~Help customer's find bouquets and other gifts for special occasions
- Proflowers~Place orders for Customer's
Computer Technician/Directv Ambassador
Dell Computer Technician/Directv Ambassador
Lake City
06.2005 - 02.2008
- Company Overview: Sitel
- Dell~Directed Customer's through repair and replacement steps for notebook computers
- Dell~Handled computer warranty concerns
- Dell~Resolved software related issue's
- Directv~Explained billing charges and provided service details
- Directv~Instructed Customer's through troubleshooting procedures
- Sitel
Collections Agent
Van Ru Credit Corporation
Brookfield
06.2004 - 04.2005
- Managed payments for Sallie Mae student loan office
- Performed initial contact to borrower's to discuss their financial status
- Negotiated final pay off amount with borrowers
Security Guard
RTM Services
Greenfield
05.2004 - 04.2005
- Protected famous artists and valuables during shows and galleries
Senior Team Supervisor
Papa Murphy's Pizza
Menomonee Falls/Sussex
03.2003 - 03.2004
- Supervised a team of two to eight employee's
- Developed and implemented team goals to improve customer experience and job accuracy
- Coordinated nightly prep and inventory
- Handled register funds and authorized final cash counts
- Managed store lock-up and security
Lead Production
Papa Murphy's Pizza
Oconomowoc
03.2002 - 01.2003
- Handled first steps of product production
- Controlled product stock list
Education
High School Graduate -
Oconomowoc High School
Oconomowoc, WISkills
- Customer service
- Support
- Customer care
- Security
- Phone handling
- Computers
- Cash handling
- Register work
- Communications
- Employee care
- Employee development
Timeline
Financial Customer Service Representative
BMO Harris Bank
03.2012 - 12.2018
Customer Service Representative
ShopNBC Customer Service/Proflowers Customer Service
10.2007 - 03.2009
Computer Technician/Directv Ambassador
Dell Computer Technician/Directv Ambassador
06.2005 - 02.2008
Collections Agent
Van Ru Credit Corporation
06.2004 - 04.2005
Security Guard
RTM Services
05.2004 - 04.2005
Senior Team Supervisor
Papa Murphy's Pizza
03.2003 - 03.2004
Lead Production
Papa Murphy's Pizza
03.2002 - 01.2003
High School Graduate -
Oconomowoc High School
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