Shannon Matthews
Summary
Certified Pharmacy Technician and Medical Assistant excited to bring years of experience to a growing team. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills, process or health related issues or concerns. Highly proficient in building lasting relationships with patients and healthcare team.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Certified Pharmacy Technician
Vitalcore Health strategic
Pearl
03.2026 - Current
- Assist pharmacists in preparing and dispensing medications accurately.
- Conduct inventory management to ensure adequate stock levels of pharmaceuticals.
- Maintain clean and organized workspaces to adhere to health regulations.
- Collaborate with healthcare professionals to ensure accurate medication delivery.
- Perform administrative duties such as filing, data entry and answering phones.
- Verifies accuracy of patient information on prescription orders.
- Follow safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
Certified Pharmacy Technician
Kroger Retail Pharmacy
Madison
06.2024 - 06.2026
- Processed prescription orders using pharmacy software systems effectively.
- Handled customer inquiries and provided exceptional service at the pharmacy counter.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately.
Infusion Intake Coordinator
GI Associates & Endoscopy Center
Flowood
11.2024 - 11.2025
- Coordinated patient intake processes for gastrointestinal services.
- Assisted patients with insurance verification and obtained necessary authorizations.
- Maintained organized records and files in compliance with healthcare regulations.
- Collaborated with team members to enhance workflow efficiency in the intake process.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Handled all aspect of the infusion referral process and conducted benefits investigation.
- Followed up with appeal and denials.
- Identified and respond to patients’ inquiries in a timely manner.
Certified Clinical Medical Assistant
Integrated Medical and Wellness Clinic
Ridgeland
09.2021 - 11.2024
- Assisted physicians with patient examinations and treatments in a fast-paced clinic.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Recorded patient medical histories and vital signs accurately for physician review.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Collaborated with healthcare team to streamline patient flow and enhance service delivery.
- Managed patient scheduling and coordinated appointments for efficient clinic operations.
- Scheduled appointments for patients over the phone or via email communication.
- Prepared examination rooms and ensured all medical equipment was sanitized and organized.
- Maintained electronic health records, ensuring compliance with privacy regulations and standards.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative tasks including filing, billing, and insurance verification processes.
Education
Certificate Of Completion - Pharmacy Technician
U.S. Career Institute
Fort Collins, CO 03.2023 - 04.2024
Certificate Of Completion - Electronic Medical Records Specialist
US Career Institute
Fort Collins, CO 05.2021 - 12.2021
Associate of Science - Medical Office Management
Virginia College
Jackson, MS 04.2008 - 12.2009
Skills
- Medication dispensing
- Prescription processing
- Inventory management
- EMR systems expertise in Epic, eClinical Works, Sapphire EHR, EPRN, Greenway, etc
- FDA and HIPAA compliance and Regulation
- Data entry
- Multitasking and organization
- Problem-solving skills
- Customer service
- Patient confidentiality
- Electronic health records
- Patient scheduling
- Insurance verification
- Healthcare procedures
- Medical terminology
- Clinical documentation
Timeline
Certified Pharmacy Technician
Vitalcore Health strategic
03.2026 - Current
Infusion Intake Coordinator
GI Associates & Endoscopy Center
11.2024 - 11.2025
Certified Pharmacy Technician
Kroger Retail Pharmacy
06.2024 - 06.2026
Certificate Of Completion - Pharmacy Technician
U.S. Career Institute
03.2023 - 04.2024
Certified Clinical Medical Assistant
Integrated Medical and Wellness Clinic
09.2021 - 11.2024
Certificate Of Completion - Electronic Medical Records Specialist
US Career Institute
05.2021 - 12.2021
Associate of Science - Medical Office Management
Virginia College
04.2008 - 12.2009