Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Shannon McCoy

Oakland,CA

Summary

Experienced professional with many years of experience assisting with general store operations. Assisted customers, handled inventory, stocked shelves, cleaned premises, and supported all staff roles. Dedicated to aiding all team members in carrying out duties effectively. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Utility Clerk

Luckys Stores
Alameda, California
09.2022 - Current
  • Processed customer transactions efficiently at the service desk.
  • Assisted customers with inquiries and provided product information.
  • Operated point-of-sale systems for transaction processing.
  • Assisted customers with inquiries and provided information on products and services.
  • Responded to customer complaints and resolved issues in a timely manner.

Cannabis Concierge

Zide Door
Oakland, California
01.2020 - 12.2023
  • Provided exceptional customer service to clients seeking cannabis products and information.
  • Assisted customers in navigating product selection based on preferences and needs.
  • Educated clients on product usage, effects, and proper dosage for safe consumption.
  • Maintained knowledge of new product launches and industry trends to inform customers.

UPS

Oakland
Oakland, California
08.2004 - 07.2020
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored new team members on company policies and procedures.
  • Coordinated scheduling and assignment of tasks among staff for optimal productivity.
  • Monitored inventory levels and ordered supplies as needed to maintain operations.

Education

High School Diploma -

Fremont High School
Oakland, CA
06-1993

Skills

  • Basic math
  • Cash handling expertise
  • Stocking and replenishment
  • Merchandising strategies
  • Interpersonal relations
  • Schedule and calendar management
  • Data recording
  • Communication
  • Professionalism
  • Flexible and adaptable
  • Adaptability and flexibility
  • Confidentiality understanding
  • Organizational skills
  • Self motivation
  • Maintenance coordination
  • Customer satisfaction

Custom

  • Dedicated team player. Enthused to work and grow the business through excellent and efficient customer service. People person Extraordinaire. Objection overcomer. Add on expert. Asset to any organization or business willing to break par. Impact player from first snap. I fly to the ball and I make plays and change cultures through consistent positive interactions with the intentions to improve and innovate any and every situation that exemplifies my extensive and time tested manicured customer service skills.

Timeline

Utility Clerk

Luckys Stores
09.2022 - Current

Cannabis Concierge

Zide Door
01.2020 - 12.2023

UPS

Oakland
08.2004 - 07.2020

High School Diploma -

Fremont High School