Shannon McCullough
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Operator/ Training Instructor
Metropolitan Transit Authority of Harris County
Houston, TX
10.2015 - Current
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, as needed.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Roadside Assistance,Towing / Trainer Assistant
Armada Towing
Houston, TX
02.2013 - 06.2015
- Trained new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Provided coaching and mentoring to employees.
Education
GED -
Texas Education Agency
Houston, TX07.1999
Skills
- Safe Driving Practices
- Map Reading
- Passenger Service and Safety
- New Hire Training
- Teamwork and Collaboration
- Excellent Communication
- Strong Working Relationships
- Public Transit Operations
- Defensive Driving
Certification
Smith System Certified
Class B CDL
Assistant Youth Basketball Coach
I have a 9 year old daughter who just started playing AAU basketball a year ago. My dedication to helping her and the team develop their skills in basketball I was immediately recognized by the head coach of the organization to become an assistant coach of my daughter's team.
Timeline
Bus Operator/ Training Instructor
Metropolitan Transit Authority of Harris County
10.2015 - Current
Roadside Assistance,Towing / Trainer Assistant
Armada Towing
02.2013 - 06.2015
Smith System Certified
GED -
Texas Education Agency
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