Shannon McGiffert
Long Beach,CA
Summary
Results-driven administrative professional with 15+ years of experience in administrative, sales, and customer service roles. Proven expertise in order processing, billing, data entry, and front office operations. Skilled in Microsoft Office, customer service, and research.
Overview
23
23
years of professional experience
Work History
Admin Operations Specialist - Sales
Konica Minolta Business Solutions
08.2015 - 07.2024
- Boosted customer satisfaction, addressing client concerns in a timelyEnsure all order and contract paperwork is in compliance with Company policies and procedures.
- Input orders and process billing.
- Enter, track, and schedule delivery, pickup and moves for all orders processed within the assigned Branches.
- Generated install and pre-install calls for Service Team and Techs.
- Answer and route calls to the responsible parties. and professional manner.
Administrative Assistant / Receptionist
Staffing Agencies
01.2014 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Front Office Assistant
Dr. Sandra Makela
11.2011 - 06.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Administrative Caseworker II
The Salvation Army Western Territory
06.2001 - 08.2011
- Liaison and Overseas Caseworker for the Missing Persons Department
- First point of contact for customers
- Satisfied resolutions for inquirers and family members
- Data Entry and extensive research, locating missing family members
- Assisted with locating other resources, when requests did not fall within the scope of our department guidelines
- Maintained confidentiality of clients worldwide
- Communicated daily via correspondence and email with Salvation Army offices worldwide
- Opened and closed case files
- Conducted extensive research via the internet, various databases, and Government agencies
Education
Associate of Science - Political Science
Cypress College
Cypress, CASkills
- Front Office Operations
- CRM Software
- SAP
- Data Entry
- Sales Support
- Accounts receivable
- Filing
- Customer Service
- Proficient in Microsoft Office
- Excellent research skills/Skip Tracing
- Data Entry - 8000 keystrokes per minute
Timeline
Admin Operations Specialist - Sales
Konica Minolta Business Solutions
08.2015 - 07.2024
Administrative Assistant / Receptionist
Staffing Agencies
01.2014 - 08.2015
Front Office Assistant
Dr. Sandra Makela
11.2011 - 06.2013
Administrative Caseworker II
The Salvation Army Western Territory
06.2001 - 08.2011
Associate of Science - Political Science
Cypress College
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