Shannon McGinnins
Horseheads,NY
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Target
Horseheads, NY
09.2016 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Team Leader
Burger King
Horseheads, NY
02.2014 - 05.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Counter Person
Picnic Pizza
Big Flats, NY
08.2011 - 07.2012
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Managed multiple tasks in high-volume environment.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
Cashier
Walmart
Elmira, NY
09.2006 - 05.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06.2005
Timeline
Guest Service Representative
Target
09.2016 - 08.2019
Team Leader
Burger King
02.2014 - 05.2019
Counter Person
Picnic Pizza
08.2011 - 07.2012
Cashier
Walmart
09.2006 - 05.2009
High School Diploma -
Horseheads Senior High School