Shannon McKay
Overland Park,KS
Summary
Versatile Certified Technician with a robust background in mechanical aptitude and exceptional customer interaction skills, honed at Valvoline Instant Oil Change and L.L. Bean. Excelled in maintenance, repair, and efficient customer service, significantly enhancing customer satisfaction. Proven expertise in equipment operation and a track record of improving service delivery by fostering strong relationships with clients and team members.
Overview
5
5
years of professional experience
Work History
Certified Technician
Valvoline Instant Oil Change
08.2024 - Current
- Ensure customers are assisted in a timely manner by helping other team members where it is possible.
- Able to perform oil changes, differential service, transmission fluid exchange, fluid topoff, battery testing, and tire rotations
- Properly utilize tools and ensure every car is left better than it came in
- Recommend services to guests based on manufacturers recommendations and explaining benefits of each service
Education Support Specialist
Acellus
03.2024 - 07.2024
- Entered and managed data into online student information systems.
- Communicated with parents, students and teachers regularly and built productive relationships to support education.
- Assisted parents with their student's transition to online school and ensured they were on track towards their goals.
Store Team Leader, Operations Lead
L.L. Bean
11.2022 - 02.2024
- Analyzed customer levels and planned resources according to needs.
- Coordinated with day management regarding on-going issues.
- Transferred, created and received stock orders to guarantee product stability.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Sales Associate
L.L.Bean
08.2019 - 11.2022
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Applied Science - Automotive Technology
Johnson County Community College
Overland Park, KS05-2026
Skills
- Mechanical aptitude
- Equipment operation
- Customer interaction
- Maintenance and repair
- Documentation and reporting
Timeline
Certified Technician
Valvoline Instant Oil Change
08.2024 - Current
Education Support Specialist
Acellus
03.2024 - 07.2024
Store Team Leader, Operations Lead
L.L. Bean
11.2022 - 02.2024
Sales Associate
L.L.Bean
08.2019 - 11.2022
Associate of Applied Science - Automotive Technology
Johnson County Community College
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