Summary
Overview
Work History
Education
Skills
Timeline
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Shannon McKinley

Toledo,OH

Summary

Detail-oriented Account Executive with 10+ years of experience managing employer-client relationships, and developing new business. Focused on managing accounts systematically to maximize sales. Dedicated professional skilled at adapting to new challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

MDU Account Executive/ Coordinator

Buckeye Broadband
Toledo, Ohio
01.2024 - Current
  • Lead MDU fiber conversion and high-split fiber meetings with property owners, contractors, and internal teams to ensure timely and efficient project execution.
  • Serve as liaison between clients, and internal departments, coordinating installations, debulks, and service upgrades.
  • Develop and maintain professional relationships with property managers and stakeholders, promoting Buckeye Broadband as a preferred partner.
  • Troubleshoot escalated issues, resolve service concerns, and ensure smooth communication across all parties involved.
  • Provide structured reporting and updates on property-level coordination, project status, and contractor performance

Business Account Executive

Buckeye Broadband
Toledo, Ohio
04.2022 - 01.2024
  • Built and managed a portfolio of business clients, providing tailored solutions to meet communication and connectivity needs.
  • Achieved and exceeded sales targets through prospecting, relationship building, and consultative selling.
  • Delivered presentations and proposals to decision-makers, negotiating contracts, and ensuring long-term client satisfaction.
  • Collaborated with technical teams to ensure seamless onboarding and implementation of services.

Broadband Experience Consultant

Buckeye Broadband
Toledo, OH
10.2018 - 04.2022
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Patient Registration Specialist

ProMedica
Toledo, OH
01.2016 - 11.2017
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Some College (No Degree) -

Heidelberg University
Maumee, OH

Skills

  • Account management
  • Client relationship management
  • Active listening
  • Collaborative
  • Computer skills
  • Organizational skills
  • Flexible

Timeline

MDU Account Executive/ Coordinator

Buckeye Broadband
01.2024 - Current

Business Account Executive

Buckeye Broadband
04.2022 - 01.2024

Broadband Experience Consultant

Buckeye Broadband
10.2018 - 04.2022

Patient Registration Specialist

ProMedica
01.2016 - 11.2017

Some College (No Degree) -

Heidelberg University

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