ROLANDO VELA
Houston,TX
Summary
Results-oriented Director and Account Management expert with a strong background in hospitality, client relations, strategic operations, and training. Proven track record of managing large teams, developing impactful training programs, and cultivating client relationships to drive business growth. Currently excelling as an MDU Account Manager, leveraging strategic planning and consultative sales skills to increase revenue and improve client satisfaction. Recognized for exceptional operational leadership, teambuilding abilities, and consistently delivering measurable results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MDU Account Manager & Strategic Events
My Wireless
04.2025 - Current
- Lead strategic account management for large MDU clients across Houston, TX, building lasting relationships and identifying new revenue streams.
- Develop and execute targeted event strategies that enhance client engagement and brand visibility.
- Serve as a trusted advisor, delivering tailored solutions to meet customer needs and foster business growth.
- Developed strategic account plans to align services with client needs.
- Managed client relationships to ensure satisfaction and retention.
- Presented quarterly business reviews, highlighting performance metrics and strategic recommendations.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Strategic Events Sales Lead
My Wireless
04.2025 - Current
- Spearhead sales initiatives for strategic events nationwide, promoting service offerings and expanding market reach.
- Cultivate key client relationships and develop customized event solutions to maximize impact and revenue.
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed training programs for new hires, enhancing product knowledge and sales techniques.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, improving customer retention and satisfaction rates.
General Manager
K9 Resorts Luxury Pet Hotel
09.2024 - 03.2025
- Managed daily operations of a luxury pet hotel, ensuring exceptional guest experience, staff performance, and regulatory compliance.
- Led operational strategy and team development, resulting in improved service quality and profitability.
Assistant General Manager / Senior Bar Manager
Postino WineCafe
01.2024 - 08.2024
- Managed restaurant operations, staff training, and customer service excellence in Houston, TX.
- Supported team development initiatives, operational efficiency, and revenue growth.
Senior Manager
Perry’s Steakhouse & Grille
09.2023 - 01.2024
- Oversaw restaurant operations, focusing on profitability, team training, and guest satisfaction.
- Implemented process improvements to enhance operational efficiency and service quality.
Operations Director & Training Operations
Black Walnut Cafe
01.2023 - 09.2023
- Led new restaurant openings, employee training, and daily operations management.
- Specialized in coaching, P&L oversight, staffing, and maintaining sanitation standards.
- Supervised team performance, providing mentorship and fostering a collaborative work environment.
Lead Senior Manager / Certified Regional GM
Olive Garden
01.2007 - 01.2023
- Managed multiple restaurant locations, leading teams, budgets, and customer satisfaction initiatives over 16 years.
- Trained and mentored key employees, managers, and certified trainers, elevating operational standards.
- Developed expertise in financial management, business planning, and team leadership at the regional level.
- Led team in implementing operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, fostering a culture of excellence and continuous improvement.
- Managed team performance through training, mentorship, and performance evaluations
- Led operational strategies to enhance guest service and dining experience
- Fostered collaboration between front-of-house and back-of-house teams for seamless operations
Manager
Hospitality & Hotel Management
08.2006 - 10.2006
- Managed hotel operations including housekeeping and night auditing, driving efficiency and guest satisfaction.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
Education
Microsoft & Computer Science Certificate -
Kaplan College
07-2006
Bachelor of Science - Business Administration And Management
San Antonio College
San Antonio, Texas10-2027
Skills
- Strategic Account Management
- Client Relations
- Executive Leadership
- Operational Oversight
- Business Development
- Growth Strategies
- Leadership Development
- Profit Optimization
- Event Planning
- Safety Compliance
- Quality Assurance
- Data Analysis
- Business Reporting
- Strategic Planning
- High-Impact Client Engagement
- Training Development
- Revenue Strategies
- Data-Driven Decision Making
- Account management
- Client relations
Certification
- Food manager certification
- CSP - Certified Sales Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
French
Elementary
Arabic
Elementary
Timeline
MDU Account Manager & Strategic Events
My Wireless
04.2025 - Current
Strategic Events Sales Lead
My Wireless
04.2025 - Current
General Manager
K9 Resorts Luxury Pet Hotel
09.2024 - 03.2025
Assistant General Manager / Senior Bar Manager
Postino WineCafe
01.2024 - 08.2024
Senior Manager
Perry’s Steakhouse & Grille
09.2023 - 01.2024
Operations Director & Training Operations
Black Walnut Cafe
01.2023 - 09.2023
Lead Senior Manager / Certified Regional GM
Olive Garden
01.2007 - 01.2023
Manager
Hospitality & Hotel Management
08.2006 - 10.2006
Microsoft & Computer Science Certificate -
Kaplan College
Bachelor of Science - Business Administration And Management
San Antonio College
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