Shannon McLaughlin
Edison,NJ
Summary
Lead Customer Service Associate with a proven track record at Wawa, enhancing team performance and customer satisfaction through effective coaching and personalized client interactions. Skilled in Microsoft Excel and problem-solving, adept at driving operational efficiency and achieving targets. Excelled in managing high-volume customer engagements with a positive outlook.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Associate
Wawa
10.2021 - Current
- Established rapport with clients by actively listening to their needs and personalizing interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJ05-2026
Skills
- Microsoft Excel
- Statistical Analysis
- Bloomberg Marketing Concepts
- Foundational Python Skills
- Fast Learner
- Customer Service
- Problem-Solving
Timeline
Lead Customer Service Associate
Wawa
10.2021 - Current
Bachelor of Science - Business Administration
Montclair State University
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