Tamia Walton
Middletown,DE
Summary
Detail-oriented accounting graduate with a strong desire to grow in the accounting field. Seeking an entry-level accounting position or internship to gain valuable experience and apply skills and knowledge to contribute to company success. Proficient in all Microsoft applications, including Excel. Demonstrated ability to work independently and as part of a team, with a strong sense of responsibility and dependability. Thrives in fast-paced work environments and excels in money management. Highly skilled in processing high volumes of error-free transactions and consistently meeting departmental goals.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Associate
Wawa
10.2022 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
Customer Service Associate
Walmart
06.2020 - 06.2022
- Supported company goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash daily averaging over $5,000 and balanced cash drawer daily within prescribed balancing guidelines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Bachelor of Science - Accounting
West Chester University of Pennsylvania
West Chester, PA05.2024
Skills
- Microsoft Excel
- Auditing
- Financial Reporting
- Computer Skills
- Tax Preparation
Projects
Simply Soups Inc Confirmation Project: September 2023 - December 2023
- Gained experience with the audit of cash, in particular the confirmation of cash balances using electronic confirmations.
- Worked independently to act as an Audit staff member to conduct an audit of Simply Soups Inc.
- Used Critical thinking about the confirmation process, applicable auditing standards, and risk.
- Analyzed financial statements of companies to asses their financial health and improve risk assessments
Timeline
Lead Customer Service Associate
Wawa
10.2022 - Current
Customer Service Associate
Walmart
06.2020 - 06.2022
Bachelor of Science - Accounting
West Chester University of Pennsylvania
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