Shannon McLeod, MS
Greater Orlando,United States
Summary
I hold a Bachelor’s degree in Hospitality Management, complemented by a Master’s degree in Integrated Business from the University of Central Florida. My educational background equips me with a comprehensive skill set to navigate the intricacies of the hospitality industry and strategically integrate business functions.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
Walt Disney World Swan And Dolphin Resort
08.2023 - Current
- Evaluate inquiries and direct employees to the appropriate HR professionals for assistance
- Facilitate the onboarding process from orientation to creating personnel files, utilize Excel for data management, and serve as the primary point of contact for new hires
- Utilize HireRight and E-Verify to conduct employee background checks, determine employee eligibility, and maintain I-9 forms to ensure 100% compliance with the company's new hire requirements.
- Verify disciplinary documentation is current and input correctly into the company's global intranet system
Recreation Attendant
Walt Disney World Swan And Dolphin Resort
03.2020 - 08.2023
- Revamped Standard Operating Procedures (SOP) and created training system, implementing new methods for evaluating performance and receiving feedback
- Developed a unique employee training program and created an organized onboarding system to enhance employee task comprehension and efficiency
- Designed a comprehensive employee shift checklist to promote accountability within the team
- Enhanced guest awareness of recreation department activities and events through targeted marketing initiatives
- Contributed to the launch of a recreation department for a brand new luxury autograph hotel
- Ensured workplace environment met sanitation and safety standards
- Won the Star of Excellence for 1st Quarter 2022
Education
Master of Science - Integrated Business
University of Central Florida
Orlando, FL08.2023
Bachelor of Science - Hospitality Management
University of Central Florida- Rosen College
Orlando, FL08.2022
Skills
- Excellent Presentation and Communication Skills
- Pristine Attention to Detail
- Problem-Solving and Strategic Planning
- Time Management/Multitasking
- Adaptability
- Interpersonal Skills/ Employee Relations
- Confidentiality and Integrity
- Project Management (Micros, Microsoft Office, Teams, Outlook, and Excel)
- Legal Compliance
- Customer Service Orientation
- Conflict Resolution
- Proficient in HireRight and E-Verify
Timeline
Human Resources Coordinator
Walt Disney World Swan And Dolphin Resort
08.2023 - Current
Recreation Attendant
Walt Disney World Swan And Dolphin Resort
03.2020 - 08.2023
Master of Science - Integrated Business
University of Central Florida
Bachelor of Science - Hospitality Management
University of Central Florida- Rosen College
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