Shannon McNamara
Kalispell,MT
Summary
Dynamic and results-oriented professional with extensive experience at Rocky Mountain Sleep Disorders Center. Excelled in database entry and customer relations, significantly enhancing office efficiency and client satisfaction. Demonstrated leadership by optimizing inventory management and reducing administrative errors. Skilled in conflict resolution and multitasking, adept at fostering positive customer experiences and streamlining operational processes.
Overview
13
13
years of professional experience
Work History
Office Administrator
Rocky Mountain Sleep Disorders Center
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist Administrator
Great Falls ObGyn Associates
05.2021 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
VIP Cocktail Server
Loading Zone
07.2014 - 05.2021
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
Personal Care Assistant
Highgate Senior Living
12.2013 - 06.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Associate
Sam's Club
02.2012 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of General Studies - Nursing
Flathead Valley Community College
Kalispell, MTHigh School Diploma - General Studies
Penn Foster Career School
Scranton, PA03.2021
Skills
- Database entry
- Mail handling
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Scheduling
- Inbound phone call handling
- Managing office supply inventory
- Ethics-focused
- Processing expenses
- Billing oversight
- Software expertise
- Meeting planning
- Multitasking Abilities
- Customer Relations
- Conflict Resolution
Timeline
Office Administrator
Rocky Mountain Sleep Disorders Center
01.2022 - Current
Receptionist Administrator
Great Falls ObGyn Associates
05.2021 - 01.2022
VIP Cocktail Server
Loading Zone
07.2014 - 05.2021
Personal Care Assistant
Highgate Senior Living
12.2013 - 06.2014
Sales Associate
Sam's Club
02.2012 - 04.2013
Associate Of General Studies - Nursing
Flathead Valley Community College
High School Diploma - General Studies
Penn Foster Career School