Michelle Howard
Spokane
Summary
Detail-oriented administrative professional with 25 years of experience in management support. Expertise in streamlining processes, managing accounts payable, and coordinating payroll. Proven track record of enhancing operational efficiency and contributing to team success.
Overview
25
25
years of professional experience
Work History
Office Administrator
The Truss Company
Post Falls
10.2024 - Current
- Provide administrative/organization support to the General Manager and all department supervisors
- Assist sales and admin staff to gather the proper job information to create order tickets
- Collected and processed credit card and check payments, ensuring timely bank deposits for accurate financial management.
- Prepare daily invoicing, making sure proper state/local use and sales taxes are applied and forward to Corporate for processing.
- Created purchase orders to ensure timely acquisition of supplies.
- GL Coding/Account Coding vendor invoices for proper dispersal
- Maintained petty cash balance and submitted receipts for fund replenishment to ensure accurate financial tracking.
- Oversee and maintain AR/AP for the branch working closely with corporate AR.
- Maintain documentation for all Company's and vendors (W-9, Certificate of Insurance, tax exemption certificates, resale certificates, sales tax permit, etc.)
- Maintain sales logs and prepare, distribute monthly and bi-monthly sales reports.
- Gather the proper information necessary for customer credit account approval
- Conducted research, compiled data, and created files for key issues identified by management.
- Create and develop visual presentations
- Verify with managers that all employee timecards accurately reflect hours worked and approved time off in compliance with company policy
- Run bi-weekly payroll reports for Exempt and Non-exempt employees and forward to Corporate for processing
- Manage and track the pre-employment, hiring process and conduct onboarding new employees
- Provide HR guidance and support for the location to employees regarding Benefits, Paid Time Off, and other HR policies
- Manage workers compensation claims and keep corporate informed of claims that have the potential of becoming serious of nature
- Maintain OSHA 300 log and complete annual electronic submittal each year prior to deadline
- Coordinated projects to streamline workflows and achieve departmental objectives.
- Resolve problems and creates solutions.
Inside Sales Representative
The Truss Company
Post Falls
10.2023 - 10.2024
- Sell pre-manufactured floor and roof trusses to assigned “in-house” account customers.
- Prepare truss quotation and present to sales staff and/or customers.
- Collected job information for outside sales staff to facilitate timely shipping of orders.
- Assisted outside sales staff in gathering job information to streamline payment processes.
- Supported outside sales staff with administrative and organizational tasks to enhance workflow efficiency.
- Developed in-depth understanding of customer demographics and truss job management processes.
- Coordinate with customers and outside sales staff on job requirements.
- Enter job information into MBA, create job folders and coordinate the delivery.
- Assist customers that come into office with plans
- Executed additional responsibilities and special projects from the supervisor.
Office Manager
The Truss Company
Spokane Valley
03.2022 - 10.2023
- Provided administrative support to design and sales staff, streamlining communication and workflow.
- Assisted sales and admin staff in gathering information for customer credit approval, ensuring timely processing of requests.
- Collect and process payments and perform bank deposits.
- Oversee and maintain AR for the branch working closely with corporate AR.
- Maintained accurate sales logs, facilitating tracking and reporting for management.
- Prepare and distribute monthly and bi-monthly sales reports.
- Performed research, compiled data, created files, and cross-referenced for key issues identified by management.
- Create and develop visual presentations.
- Provide HR support for the location working in conjunction with the Corporate HR Manager for guidance and direction
- Managed project coordination efforts to ensure timely completion of tasks
- Manage workers compensation claims working closely with Amtrust claims manager and keep corporate informed of claims that have the potential of becoming serious of nature
- Maintain OSHA 300 log and complete annual electronic submittal each year prior to deadline
- Coordinate assigned projects
- Back-up Delivery Supervisor with invoices and PO’s and forward to Corporate for processing.
- Resolves problems and creates solutions.
- Issue PO’s as needed
- Code all invoices in Avid for proper dispersal.
- Maintain petty cash balance and submit receipts when a check is needed to replenish funds
- Other duties and special projects as assigned by the General Manager
Project Administrator
MWH/Slayden Constructors
Spokane
02.2019 - 09.2021
- Supported project management team in construction projects by coordinating logistics and documentation.
- Experience working in Project Management Software such as Vista Viewpoint and CMiC
- Entered weekly timesheets into spreadsheets and CMiC program, ensuring accurate payroll processing.
- Procured office supplies to maintain inventory levels and support project operations.
- Create and maintain spreadsheets in MS Excel
- Assist the Accounts Payable department
- Design letters and other publications in MS Word
- Provides support for computer changes or problems
- Operate and maintain copier/Printer/Scanner Machine
Administrative Assistant
Tradesmen International
Spokane
02.2017 - 02.2019
- Supported management team by coordinating schedules and facilitating communication.
- Manage/Input client and employee information in company programs
- Create and maintain spreadsheets in MS Excel
- Design letters and other publications in MS Word and Publisher
- Organized and maintained client files in designated chart system, enhancing accessibility for team members.
- Manage multiline phone system
- Supported payroll and HR functions.
- Collect and enter weekly timesheets
- Managed the flow of incoming and outgoing faxes.
- Operate and maintain copier/Fax/Printer/Scanner Machine
- Managed procurement of office supplies, ensuring timely availability to support daily operations.
Administrative Assistant/Receptionist
Providence Adult Day Health
Spokane
04.2008 - 09.2016
- Provided administrative support for case management, ensuring timely communication and coordination of services.
- Operated a multiline phone system for incoming and outgoing calls.
- Managed mail distribution and processed incoming checks.
- Coordinated daily lunch orders for clients, ensuring dietary needs were met and service efficiency.
- Maintained client records in Cad Care software.
- Maintained client information and created reports in MS Access.
- Utilized Provider One software for case management tasks.
- Created and maintained spreadsheets using MS Excel.
- Created documents and publications in MS Word and Publisher.
- Assisted with computer troubleshooting and updates.
- Handled fax operations and ensured record accuracy.
- Assisted the Business Manager with payroll and billing tasks.
- Supported nursing management with scheduling and documentation tasks to enhance workflow.
- Managed the operation and maintenance of office machines.
- Conducted orientation for new employees on company protocols.
- Updated transportation records by tracking cancellations and schedule changes.
Graphic Designer
WRBQ, Inc.
Spokane Valley
02.2005 - 07.2007
- Computer Graphic Design
- Utilized Adobe Photoshop and Illustrator for diverse graphic design projects
- Some Quickbooks experience
- Manage emails in Outlook
- Answered multiline phone
- Operate paper cutter and other bindery machines
- Operate and maintain copier/printer
- Managed supply orders to ensure optimal inventory levels
- Organized and filed documents for efficient access and retrieval
Office Assistant
Spokane Falls Community College
Spokane
04.2001 - 02.2005
- Managed incoming calls on multiline phone system, ensuring efficient communication and customer support.
- Performed data entry tasks with accuracy and efficiency.
- Created and processed invoices for billing to support timely financial operations.
- Developed and maintained MS Access database to streamline data organization and retrieval.
- Experience working in MS office programs
- Operated large copier machine and other bindery machines
- Procured essential supplies to maintain operations.
- Operated cash register
- Customer service
Education
Some college - Computer Science
Big Bend Community College
Moses Lake, WASkills
- Administrative support
- Payroll administration
- Invoicing management
- Billing oversight
- Report preparation
- Calendar management
- Staff onboarding
- Vendor relations
- Compliance oversight
- Data management
- Spreadsheet development
- Customer relationship management (CRM)
- Database entry
- File organization
- Record keeping
- Word processing
- Office equipment oversight
- Managing office supply inventory
- Supply inventory
- Payroll and accounts management
- Attention to detail
- Problem solving
- Effective communication
- Interpersonal communication
- Multitasking abilities
- Customer service expertise
- Microsoft Office proficiency
- Data processing
- Information management
- Record keeping
- Database entry
- Employee relations
Timeline
Office Administrator
The Truss Company
10.2024 - Current
Inside Sales Representative
The Truss Company
10.2023 - 10.2024
Office Manager
The Truss Company
03.2022 - 10.2023
Project Administrator
MWH/Slayden Constructors
02.2019 - 09.2021
Administrative Assistant
Tradesmen International
02.2017 - 02.2019
Administrative Assistant/Receptionist
Providence Adult Day Health
04.2008 - 09.2016
Graphic Designer
WRBQ, Inc.
02.2005 - 07.2007
Office Assistant
Spokane Falls Community College
04.2001 - 02.2005
Some college - Computer Science
Big Bend Community College