Shannon Mendoskin
Sault Ste Marie
Summary
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making
Overview
16
16
years of professional experience
Work History
Manager
Comfort Inn
Sault Ste Marie, MI
01.2023 - Current
- Manage daily operations across departments including front office, housekeeping, and maintenance ensuring exceptional guest experiences and service quality
- Developed standard operating procedures to streamline front desk operations and improve guest check-in processes.
- Resolves complaints, addresses inquiries, and ensures high-quality service
- Assists with hiring, training, scheduling, and daily assignments for hotel staff.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 83-room hotel with staff of 19 employees.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Create and email invoices for direct bill accounts including monthly statements and posting payments
- Reconcile any outstanding accounts
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Assistant
Energetics Home Inspection Services
Sault Ste Marie, MI
01.2019 - Current
- Responsible for maintaining accurate financial records, record and deposit payments received, accounts payables, accounts receivables, reconcile monthly bank and vendor statements, file, copy
Front Desk - Accounts Payable/Receivables/Manager
Best Western
Sault Ste Marie, MI
08.2019 - 01.2023
- Responsible for creating reservations, checking hotel guests in and out of their rooms, recommending activities and restaurants to guests, and answering any phone calls, making reservations, running reports, creating new vendor accounts, ordering products from vendors, processing invoices for payments, resolving guest issues and concerns
Front desk/Housekeeping
Holiday Inn Express
Sault Sainte Marie, MI
09.2017 - 08.2019
- Responsible for checking hotel guests in and out of their rooms, greeting guests, answering any questions, recommending activities and restaurants to guests, and answering any phone calls, making reservations, setting up and taking down breakfast bar, running reports, creating housekeepers assignments, laundry, inspect cleaned rooms, clean rooms, making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and replacing with new toiletries, and staging room for next guest.
Home Health Care
Michigan Department Health Human Services
Sault Sainte Marie, MI
02.2010 - 06.2017
- Observed and documented patient status, including temperature, pulse respiration, pulse oxygen, and blood pressure and reported complaints to health care providers. Developed patient care plans. Performed household tasks such as laundry, dusting, washing dishes, cleaning bathroom, bathtub, vacuuming, sweeping, and mopping. Bring clients to appointments, to pay bills, run errands, and grocery shop. Comforted patients and provided reassurance and encouragement. Provided caring companionship to elderly and developmentally disabled patients.
Education
Natural Gas 101 - Natural Gas 101
Energy Seminars
The Woodlands, TXPartnering With Your Boss: Skills For Admin Pro - Strategic Skills For Administrative Professionals
American Management Association
San Francisco, CACommunication And Interpersonal Skills - Communication Interpersonal Skills For Technical
American Management Association
Orlando, FLSkills
- Customer Service
- Problem Solving
- Decision-making
- Communication Skills
- Interpersonal Skills
- Time Management
- Team Leadership
- Computer Skills
- Integrity
- Teamwork
- Dependability
Timeline
Manager
Comfort Inn
01.2023 - Current
Front Desk - Accounts Payable/Receivables/Manager
Best Western
08.2019 - 01.2023
Administrative Assistant
Energetics Home Inspection Services
01.2019 - Current
Front desk/Housekeeping
Holiday Inn Express
09.2017 - 08.2019
Home Health Care
Michigan Department Health Human Services
02.2010 - 06.2017
Natural Gas 101 - Natural Gas 101
Energy Seminars
Partnering With Your Boss: Skills For Admin Pro - Strategic Skills For Administrative Professionals
American Management Association
Communication And Interpersonal Skills - Communication Interpersonal Skills For Technical
American Management Association