Shannon Merx
Potosi,MO
Summary
Dynamic and results-oriented professional with extensive experience at Washington County Courthouse, adept in office administration and customer service. Excelled in managing sensitive data and enhancing client relations, demonstrating exceptional computer skills and a commitment to team collaboration. Proven track record of streamlining operations and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Washington County Courthouse
05.2016 - 04.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Care Assistant
Mercy Jefferson Hospital
10.2014 - 05.2016
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Dental Assistant
Anthem College
Fenton, MO05-2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Filing
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
Timeline
Administrative Assistant
Washington County Courthouse
05.2016 - 04.2018
Patient Care Assistant
Mercy Jefferson Hospital
10.2014 - 05.2016
No Degree - Dental Assistant
Anthem College
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