Shannon M. Hubbard
Somerset,KY
Summary
Please accept this letter and resume for consideration As you can see from my enclosed resume, I have several skills necessary for the position: Possess 15+ years of administrative experience, management experience, customer service, money management, and data entry. Possess training in client scheduling, inventory, merchandising, marketing, and sales experience Possess a firm background in exceptional customer relations both internal and external. Real Estate rules and regulations Psychology background I also have other skills that would make my transition into the position a success: Superior team working skills. Excellent interpersonal and time management skills. Several years of Remote Work experience I would appreciate the opportunity to further discuss my credentials with you at a mutually convenient time. Please feel free to contact me at (606)341-3850 or by email at Shubbard0229@gmail.com. Thank you for your consideration. Respectfully yours, Shannon M. Hubbard Enclosure: Resume
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Site Manager
King Crest Property Management
Somerset
01.2026 - Current
- Speak with tenants regarding payments and service issues
- Deliver and follow up on violations
- Serve and follow up on evictions
- Process and update information in Google Sheets
- Attend weekly Zoom Calls
- Remote Position (Part Time)
Manager
Boosalis Baking/Cafe
Centerville, OH
10.2023 - Current
- Marketing
- Hiring/Training
- Customer Service / Events Coordinator
- Data Entry / receive invoices for payment/Payroll
- Ordering Product
- REMOTE Part Time Work
- Developed training materials to support employee onboarding and skill development.
- Managed inventory levels, optimizing stock replenishment to meet demand without excess waste.
- Analyzed customer feedback, implementing changes to improve overall dining experience.
- Managed and motivated employees to be productive and engaged in work.
Scheduling Coordinator / Site Manager
Turnkey Property Management
Middletown, OH
07.2024 - 01.2026
- Schedule tenants & Contractors daily jobs/oversee daily operations of properties
- Speak with tenants and property owners/lease agreements/property showings
- Create estimates for property updates (flooring, fencing)
- Data Entry/create and send invoices
- Monitored, coached, and supervised team of 15 employees in
Server/Assistant Manager
Holly’s Home cooking
West Carrollton, OH
03.2018 - 06.2023
- Serve guests and take their orders
- Expediting food out to the guests
- Ensure quality and rotation of all food and ordering
- Marketing
Assistant Office Manager
H & R Block
Dayton, OH
10.2018 - 04.2020
- Scheduled and setup tax consultations
- Organized and structured calendar for office
- Provided general consultation to walk-in clients
- Data Entry
Small Business Specialist
Vivial
Kettering, OH
03.2017 - 03.2018
- Contact new and existing small businesses to build their marketing
- Follow up with small business clients to address
- Focus on SEO programs and Website
- Data Entry
- Developed tailored marketing strategies to enhance small business visibility and growth.
- Analyzed client needs to create customized solutions that drive engagement and customer retention.
- Led initiatives that improved service offerings, resulting in increased client satisfaction and loyalty.
- Acted as an advocate for the small business community through participation in local government initiatives or policy discussions related to economic development issues affecting the sector.
Retail Store Manager
T-Mobile
Dayton, OH
01.2013 - 01.2017
- Lead and train the Uncarrier way
- Manage and mentor multiple employees
- Provide excellent customer service by floor coaching each rep, and engaging with sales
- Follow up with each customer within 24
- Daily money counts, biweekly phone counts, and monthly inventory audits
- Marketing
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Developed marketing strategies that increased foot traffic and improved brand visibility in the local market.
- Managed daily operations, ensuring compliance with company policies and procedures for optimal efficiency.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Verizon Wireless Premier Sales Manager
Air One Wireless
Dayton, OH
01.2008 - 01.2013
- Utilizes the Verizon Wireless Experience sales method to ensure sales goals are exceeded (individual/store/market)
- Manages multiple store locations/employees
- Small Business Specialists for up to 100 lines
- Promote marketing in the local area
- Provides excellent customer service by handling service-related issues and handling customer complaints, escalating the issue to upper management when appropriate
- Analyzed market trends to identify opportunities for revenue growth and product expansion.
- Developed training programs to enhance sales staff performance and improve customer engagement.
- Conducted performance reviews, providing feedback and coaching to enhance team productivity.
AT&T Wireless Premier Sales Manager Representative
AT&T Ludlow Wireless
Dayton, OH
01.2000 - 01.2008
- Achieve sales goals while offering excellent customer service in a fast paced, evolving industry.
- Train and mentor new employees.
- Coordinate employee scheduling to maximize coverage and optimize sales opportunities.
- Demonstrate leadership by completing the following critical responsibilities: function as my retail sales location’s “key holder”; perform the safe count; participate regularly in the month end inventory audit count.
- Directed inventory controls as the interim Inventory Coordinator during the present coordinator’s absence.
- Demonstrate and recommend wireless equipment and wireless minute packages to current and potential customers.
- Investigate customer complaints about merchandise, service, and billing.
- Converse and correspond with customers and other company personnel to obtain facts regarding customer concerns.
- Analyzed market trends to identify opportunities for product positioning and customer engagement.
- Developed customer retention initiatives that strengthened client relationships and loyalty.
- Evaluated performance metrics to drive continuous improvement in sales processes and results.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Associate’s - Business Management & Marketing
Sinclair Community College
Associate’s - real estate
Sinclair Community College
Bachelor’s of Science - Applied Psychology
University of Phoenix
Skills
- Proficient in Microsoft Office and Excel
- Team leadership
- Problem-solving
- Quality assurance
- Staff management
- Management
- Site coordination
Timeline
Site Manager
King Crest Property Management
01.2026 - Current
Scheduling Coordinator / Site Manager
Turnkey Property Management
07.2024 - 01.2026
Manager
Boosalis Baking/Cafe
10.2023 - Current
Assistant Office Manager
H & R Block
10.2018 - 04.2020
Server/Assistant Manager
Holly’s Home cooking
03.2018 - 06.2023
Small Business Specialist
Vivial
03.2017 - 03.2018
Retail Store Manager
T-Mobile
01.2013 - 01.2017
Verizon Wireless Premier Sales Manager
Air One Wireless
01.2008 - 01.2013
AT&T Wireless Premier Sales Manager Representative
AT&T Ludlow Wireless
01.2000 - 01.2008
Associate’s - real estate
Sinclair Community College
Bachelor’s of Science - Applied Psychology
University of Phoenix
Associate’s - Business Management & Marketing
Sinclair Community College