SHANNON MICHAELS
Lynchburg,TN
Summary
Experienced and organized health care professional seeking clinical services opportunity. Demonstrated problem-solving, analytical, and decision-making abilities. Proven track record in client relations and coordinating daily operations. Provides excellent customer service while meeting strict deadlines.
Overview
11
11
years of professional experience
Work History
Intake Specialist
VETERANS EVALUATION SERVICES
Nashville , TN
2019.01 - Current
- Perform clinical intake services for a multi-disciplinary team traveling to numerous cities throughout the south and northeast states assisting patients and providers to: obtain patient’s medical history, diagnostic results and records; provide case summary facts to providers; and takes vitals, use diagnostic codes to make document updates in OMS with case notes and clinician recommendations; and communicate appointment reminders to patients
- Complete provider interviews and on-site inspections to determine clinical suitability and acceptability
- Heavy telephonic and electronic communications with veteran patients and providers maintaining constant and consistent confidentiality in compliance with HIPAA and ADA guidelines.
Sole Proprietor
HOLISTIC HEALING HOUSE
La Vergne , TN
2014.01 - 2018.01
- Completed required business documentation, maintained records, and ensured compliance to all state and local ordinances and regulations
- Managed all functions associated with operations for online nutritional supplement store
- Monitored inventory levels to ensure appropriate mix of products on hand at all times
- Provided customer service, including responding to inquiries about pricing, availability, and use of products
- Managed a youth recreational sports class for ages 9-12 at the YMCA: prepared materials, delivered instruction, documented attendance, assessed student comprehension, and devised strategies for improvement
- Planned and supervised children’s events at the Rockford Rescue Mission
Education
A.S - Health Sciences – Pre Nursing
NASHVILLE STATE COMMUNITY COLLEGE
Nashville, TN01.2019
Certified Nutritional Counselor -
TRINITY COLLEGE OF NATURAL MEDICINE
Warsaw, IN01.2014
Bachelor of Science - Psychology
Capella University
Minneapolis, MNSkills
- Client intake
- Progress Reporting
- Records Management
- Critical Thinking Skills
- Data Entry
- Compassionate communication
- Group and individual instruction
- Conflict Mediation
- Empathic communication
- Crisis Intervention
- Patient Scheduling
- Inventory Management
Timeline
Intake Specialist
VETERANS EVALUATION SERVICES
2019.01 - Current
Sole Proprietor
HOLISTIC HEALING HOUSE
2014.01 - 2018.01
A.S - Health Sciences – Pre Nursing
NASHVILLE STATE COMMUNITY COLLEGE
Certified Nutritional Counselor -
TRINITY COLLEGE OF NATURAL MEDICINE
Bachelor of Science - Psychology
Capella University
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