Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Michalski

Boswell,IN

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

CNA

Traditions Health Care
06.2022 - Current
  • supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

RCA

Unites States Postal Service
11.2021 - 06.2022
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.

Front Desk Receptionist

Athletico
05.2021 - 11.2021
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
    • Scheduled, coordinated and confirmed appointments and meetings.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

CNA

Lowell Healthcare
06.2019 - 04.2021
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
    • Supported ambulation and physical therapy needs by conducting planned exercise routines.
    • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Manager

Nwi Overstock
06.2016 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Education

Ivy Tech Community College of Indiana
Crown Point, IN

High School Diploma -

Lowell Senior High School
Lowell, IN
06.2018

Skills

    • Feeding Assistance Expertise
    • Medical Records Management
    • Mobility Assistance Needs Understanding
    • Chronic Disease Management
    • Trustworthy Companion
      • Customer Relationship Management
      • Train Employees
      • Professional Relationships
      • POS Transactions

Timeline

CNA

Traditions Health Care
06.2022 - Current

RCA

Unites States Postal Service
11.2021 - 06.2022

Front Desk Receptionist

Athletico
05.2021 - 11.2021

CNA

Lowell Healthcare
06.2019 - 04.2021

Manager

Nwi Overstock
06.2016 - 06.2019

Ivy Tech Community College of Indiana

High School Diploma -

Lowell Senior High School

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Shannon Michalski