Shannon Miles
10781 SW 30th Court Road,FL
Summary
Accomplished Patient Care Technician with a proven track record at HCA Healthcare: West Marion Hospital, enhancing patient satisfaction and streamlining nurse workflows.
Expert in vital signs monitoring and infection control, coupled with exceptional active listening skills, significantly improved care delivery and patient engagement.
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
HCA Healthcare: West Marion Hospital
03.2018 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Certified Nursing Assistant
Ocala Oaks Rehabilitation Center
07.2018 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Lead Medication Technician
Eskaton Village
03.2015 - 08.2017
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Supported the pharmacy team in inventory management, ordering necessary medications, and maintaining accurate records of controlled substances.
- Ensured regulatory compliance by adhering to established guidelines for medication reconciliation procedures and documentation.
Home Health Aide
Right At Home Health Care
Sacramento, California
02.2010 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Natural Sciences
City College of San Francisco
San Francisco, CA2024
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- ADL support
- Specimen Collection
- HIPAA Compliance
- Active Listening
Timeline
Certified Nursing Assistant
Ocala Oaks Rehabilitation Center
07.2018 - 03.2019
Patient Care Technician
HCA Healthcare: West Marion Hospital
03.2018 - Current
Lead Medication Technician
Eskaton Village
03.2015 - 08.2017
Home Health Aide
Right At Home Health Care
02.2010 - 04.2015
Associate of Science - Natural Sciences
City College of San Francisco
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