Shannon Millard
Saint Clair Shores
Summary
Dedicated and versatile professional with hands-on experience in patient registration, administrative support, direct patient care, and hospital housekeeping. Proven ability to manage front-desk operations, coordinate schedules, verify insurance, and maintain medical records with accuracy and confidentiality. Skilled in providing compassionate care to individuals with disabilities, administering medication, and training new staff. Known for strong communication, organizational skills, and the ability to thrive in fast-paced healthcare environments while delivering exceptional service to patients and staff alike.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Great Lakes Psychology Group
Troy, MI
04.2022 - Current
- Serve as the first point of contact by professionally answering and directing incoming phone calls, ensuring excellent customer service.
- Schedule and manage client appointments, coordinating with multiple therapists to maintain accurate and up-to-date calendars.
- Perform insurance verification and assist clients with billing inquiries, demonstrating a strong understanding of payment processes and insurance procedures.
- Maintain organized client records, and support day-to-day administrative operations to ensure the smooth functioning of the office.
Manager's Assistant
Prestige Commons
New Baltimore, MI
08.2020 - 04.2022
- Provided compassionate, hands-on care to individuals with physical and developmental disabilities, including assistance with bathing, grooming, feeding, and personal hygiene.
- Administered and managed daily medications in accordance with care plans and state regulations, ensuring accuracy and safety.
- Maintained a clean, safe, and supportive living environment by performing housekeeping duties and monitoring residents' well-being.
- Trained and mentored new employees, fostering a collaborative and knowledgeable team environment.
- Handled administrative tasks such as employee file organization and documentation to support compliance and internal procedures.
Emergency Room Registration Clerk
Henry Ford Macomb Hospital
Clinton Township, MI
06.2017 - 12.2019
- Registered incoming patients arriving via ambulance or triage in the Emergency Department, ensuring accurate and timely collection of personal, medical, and insurance information under high-pressure conditions.
- Maintained patient confidentiality and adhered to HIPAA regulations while supporting clinical staff with efficient patient intake processes.
- Performed thorough cleaning and sanitization of hospital rooms, operating areas, public spaces, and critical care units, contributing to a safe and hygienic environment for patients, staff, and visitors.
- Followed strict infection control protocols and hospital standards to prevent cross-contamination and support patient health outcomes.
Office Assistant
Sears Garage Solutions
Fraser, MI
09.2016 - 07.2017
- Answered phone calls, placed orders, ordered parts, data entry
- Office organization
- Created schedules for technicians (dispatch)
Education
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI03-2014
Skills
- Customer relationship management
- Appointment scheduling
- Insurance verification
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Crisis management
- Staff development
- Team training
Education and Training
other
Timeline
Customer Service Representative
Great Lakes Psychology Group
04.2022 - Current
Manager's Assistant
Prestige Commons
08.2020 - 04.2022
Emergency Room Registration Clerk
Henry Ford Macomb Hospital
06.2017 - 12.2019
Office Assistant
Sears Garage Solutions
09.2016 - 07.2017
High School Diploma -
Lake Shore High School