Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shannon Miller

Pinconning

Summary

Dedicated Registered Medical Assistant with extensive experience at Sterling Area Health Center, skilled in HIPAA compliance and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate care. A reliable team player adept at managing patient records and optimizing appointment scheduling for seamless healthcare delivery.

Overview

16
16
years of professional experience

Work History

Registered Medical Assistant

Sterling Area Health Center
01.2016 - Current
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.

Medical Assistant

Great Lakes Medical
10.2014 - 09.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Medical Assistant

Cardiology and Vascular Associates
01.2009 - 03.2015
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Medical Assistant - Medical

Everest Institute
Southfield, MI
2008

Skills

  • Medical terminology
  • HIPAA compliance
  • Clinical documentation
  • Patient scheduling
  • Patient assessments
  • Vital sign monitoring
  • Insurance verification
  • Medical records management
  • Privacy and confidentiality
  • First aid and CPR
  • Vital signs measurement
  • Customer service
  • Reliable team player
  • EMR / EHR
  • Appointment setting
  • Payment collection

Additional Information

I volunteered for Hospice 2012. I would sit with 3 different patients and their families. I also donated my time in the same nursing home to do manicures on the patients.

Timeline

Registered Medical Assistant

Sterling Area Health Center
01.2016 - Current

Medical Assistant

Great Lakes Medical
10.2014 - 09.2015

Medical Assistant

Cardiology and Vascular Associates
01.2009 - 03.2015

Medical Assistant - Medical

Everest Institute

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Shannon Miller