Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Shannon Miller

Redford Township,Michigan

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Production Floor Associate (PFA)

Ford Motor Company
08.2017 - Current

Chassis department, line one assigned work area. Assembled provided parts to the Ford F-150 frame in a predefined order and process. Use of power or hand tools, hoists, or other equipment and machinery to complete task. Consistently completed job in a timely manner. Followed all health and safety guidelines outline by company. Assisted co-worker when applicable and trained new employees when the opportunity presented itself.

Team Leader

Ford Motor Company (Rouge Electric Vehicle Center)
06.2023 - 06.2024

Team Leader for Chassis 3, Chassis 2/SDU, and backup Team Leader for Chassis 4.


Responsibilities included:


  • Daily startup confirmations verifying all tools are properly working, all stations are properly stocked, and documenting any quality issues or concerns.
  • Manpower. Training and assigning operators to various jobs on team. Maintaining adequate job versatility on team.
  • Monitor work performance to insure processes are being followed and jobs are completed in cycle time.
  • Repairs within designated zone
  • Campaigns when assigned by management

Medical Patient Coordinator

Health systems
01.2013 - 06.2017
  • Served patients quickly and professionally while managing the day-to-day updating and organizing of Including scheduling, referrals, insurance verification, Dailey and monthly excel reports in a high stressed work area while maintaining a positive attitude.

Medical Administrative Assistant

Integrated Health Group
01.2013 - 11.2013
  • Served patients quickly and professionally while managing the day-to-day updating and organizing of physician schedules and medical records, including electronic health records in a fast-paced environment; Worked on special projects for the COO, including chart audits, referrals, drug testing billing, insurance verification for medical and auto-accident patients.

Massage Therapist/Medical Administrative Assistant

Universal Health Group
01.2011 - 01.2013
  • Worked as experienced Massage Therapist providing excellent therapeutic massage to chiropractic patients; Promoted to Medical Administrative Assistant in 08/2012 and handled insurance verifications, organizing and maintenance of medical records, and scheduling and coordinating patient appointments.

Massage Therapist

N.Y. Classic Spa and Tanning
01.2009 - 01.2011
  • Experienced Massage Therapist dedicated to providing quality therapeutic massage and educating the public about the overall benefits of wellness. Established and maintained excellent client relationships to ensure higher number of repeat visits.

Education

High School -

Roosevelt High School

Massage Therapy Program - undefined

Everest Institute
Dearborn, Michigan
01.2011

Medical Administrative Program - undefined

Everest Institute
Dearborn, Michigan
01.2011

Skills

  • Managing the day-to-day operations of a medical facility
  • Updating and organizing medical records, including electronic health records
  • Scheduling and coordinating appointments
  • Verifying patient insurance
  • Completing and submitting insurance claims
  • Preparing correspondence between medical providers and their patients
  • Providing quality customer service to patients
  • Working in a professional environment

Certification

  • HIPAA Certification Training, Everest Institute, Dearborn, Michigan, 2008
  • CPR Certification Training, American Heart Association, Dearborn, Michigan, 2008

Timeline

Team Leader

Ford Motor Company (Rouge Electric Vehicle Center)
06.2023 - 06.2024

Production Floor Associate (PFA)

Ford Motor Company
08.2017 - Current

Medical Patient Coordinator

Health systems
01.2013 - 06.2017

Medical Administrative Assistant

Integrated Health Group
01.2013 - 11.2013

Massage Therapist/Medical Administrative Assistant

Universal Health Group
01.2011 - 01.2013

Massage Therapist

N.Y. Classic Spa and Tanning
01.2009 - 01.2011

Massage Therapy Program - undefined

Everest Institute

Medical Administrative Program - undefined

Everest Institute

High School -

Roosevelt High School

Awards

  • Employee of the Month (December, 2024)
  • 6400 recipient (6 times)
Shannon Miller