Shannon milliken
bellefonte
Summary
Dedicated Service Technician with a strong background in customer service and problem resolution. Expertise in implementing process improvements and training junior technicians to enhance team efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Service Technician
Production Print Solutions
Laurel, MD
05.2017 - Current
- Diagnosed and repaired complex printing equipment to ensure optimal performance and minimize downtime.
- Conducted routine maintenance on diverse production printers, enhancing reliability and longevity of machinery.
- Collaborated with cross-functional teams to troubleshoot technical issues, facilitating swift resolutions.
- Trained junior technicians on best practices for equipment handling and maintenance procedures, improving team efficiency.
- Implemented process improvements that streamlined workflow and reduced service turnaround times significantly.
- Managed inventory of spare parts and tools, ensuring availability for timely repairs and servicing tasks.
- Maintained accurate service records, contributing to enhanced tracking of equipment performance trends over time.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly during onsite visits.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Bachelor of Science - Business Information Assurance And Cyber Security
Pennsylvania College of Technology
Williamsport, PA05-2019
High School Diploma -
Bellefonte Area School District
Bellfonte Pa06-2012
No Degree - Cisco Networking
Central Pennsylvania Institute of Technology
Pleasant Gap Pa06-2012
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Equipment troubleshooting
Timeline
Service Technician
Production Print Solutions
05.2017 - Current
Bachelor of Science - Business Information Assurance And Cyber Security
Pennsylvania College of Technology
High School Diploma -
Bellefonte Area School District
No Degree - Cisco Networking
Central Pennsylvania Institute of Technology