Shannon Minard
Port Orchard,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced insurance professional with 6-years career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
22
22
years of professional experience
Work History
Bodily Injury Adjuster
GEICO
Renton, WA
03.2016 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Obtained necessary information to complete proper evaluation of injury claims.
Senior Customer Service Representative
Enterprise Rent-A-Car
SeaTac, WA
05.2016 - 09.2016
- Cross-sold services and products to consistently increase team revenue.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Process Operator
Starbucks
Kent, Washington
06.2015 - 03.2016
- Operated all equipment in accordance to company directions.
- Interacted with other personnel to discuss technical details.
- Maintained departmental equipment and contacted maintenance for service and repairs.
Machine Operator
Green Mountain Coffee Roasters
Sumner, WA
11.2014 - 06.2015
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Coffee Associate
Resource MFG
Kent, Washington
08.2013 - 08.2014
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Machine Operator
Continental Mills
Kent, Wawshington
06.2007 - 05.2013
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Walmart
Cashier
Auburn, WA
08.2002 - 10.2006
- Monitored work environment to maintain safety, cleanliness and organization.
- Greeted customers and provided immediate and courteous service.
- Checked prices and located products for customers.
- Processed payments and bagged items for customer check out.
Education
High School Diploma -
New Horizon School
Renton, WA06.2003
Skills
- Highly Motivated
- Claims Investigations
- Claims Processing
- Policy Investigations
Timeline
Senior Customer Service Representative
Enterprise Rent-A-Car
05.2016 - 09.2016
Bodily Injury Adjuster
GEICO
03.2016 - Current
Process Operator
Starbucks
06.2015 - 03.2016
Machine Operator
Green Mountain Coffee Roasters
11.2014 - 06.2015
Coffee Associate
Resource MFG
08.2013 - 08.2014
Machine Operator
Continental Mills
06.2007 - 05.2013
Walmart
Cashier
08.2002 - 10.2006
High School Diploma -
New Horizon School
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