Shannon Moon
537 Pheasant Trl, Deerfield,WI
Summary
Dependable professional with expertise in staff management, sales enhancement, and customer service excellence. Proficient in inventory control and visual merchandising, with a proven ability to multitask in high-pressure settings.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Kirkland's Home Decor
Madison, Wisconsin
02.2018 - Current
- Trained new employees in customer service and sales techniques to enhance performance.
- Coordinated visual merchandising to attract customers and boost product visibility.
- Monitored inventory levels, facilitating timely restocking of merchandise as needed.
- Implemented promotional strategies that increased foot traffic and driven sales volume.
- Resolved customer inquiries and complaints, ensuring high satisfaction and loyalty.
- Managed daily store operations, covering customer service, inventory management, and staff scheduling.
- Oversaw cash handling procedures, reconciling discrepancies promptly when necessary.
- Delegated tasks based on team strengths to optimize service levels and floor coverage.
Real Estate Consultant
Realty Executives Capital City
McFarland, Wisconsin
04.2014 - 02.2022
- Guided clients through property transactions and conducted comprehensive market analyses.
- Developed strategic marketing plans to effectively promote listings.
- Staged homes to enhance value for sellers.
- Drafted and reviewed contracts and purchase agreements.
- Assisted clients in securing financing from banks and lending institutions.
- Coordinated property inspections with qualified appraisers and contractors.
- Organized open houses and events to showcase properties for sale.
- Managed multiple projects simultaneously while consistently meeting tight deadlines.
Payment Record Adjuster
Wisconsin Physicians Service
Madison, WI
11.2003 - 06.2013
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Analyzed and audited open claims to calculate additional payments owed.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
Education
Associate of Arts - Marketing
Madison Area Technical College
Madison, WISkills
- Customer service excellence
- Visual merchandising
- Inventory control
- Sales strategy development
- Time management
- Organizational skills
- Team collaboration
- Independent work
Timeline
Assistant Store Manager
Kirkland's Home Decor
02.2018 - Current
Real Estate Consultant
Realty Executives Capital City
04.2014 - 02.2022
Payment Record Adjuster
Wisconsin Physicians Service
11.2003 - 06.2013
Associate of Arts - Marketing
Madison Area Technical College