Shannon Morgan
Waxahachie
Summary
Dedicated Removal Specialist with a record of rapid response and impeccable documentation. Achieved a 99%+ on-time arrival rate for first calls and maintained zero compliance errors in transfer documentation. Recognized for delivering compassionate family care and professionalism. I serve as primary backup for the Lead, running team huddles and guiding problem solving efforts when the lead is away or absent.
Overview
1
1
Certification
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Transfer Specialist
Dignity Memorial
Arlington
05.2020 - Current
- My position at Dignity Memorial is Transfer Specialist/High Priority where I handle the respectful removal, care, and transport of the deceased.
- My core Responsibilities include, safely driving company vehicles to pick up the deceased from homes, hospitals, or care facilities following strict legal and company rules while showing deep empathy and professionalism with families during home removals, and cooperate smoothly with medical staff, coroners, or first responders.
- Facilitated transfer processes for families during difficult times.
- Coordinated with funeral directors to arrange service details and logistics.
- Managed care and support documentation for deceased individuals.
Spin Instructor
24 Hour Fitness
10.2011 - Current
Master stylist
Beautiful Hair salon
06.2005 - Current
- Connected with every customer quickly and performed work tasks on time.
- Styled diverse hair types, ensuring client satisfaction and desired results.
- Consulted with clients to determine preferred styles and treatments.
- Trained junior stylists on cutting techniques and product use.
Sales Associate
Foot Locker
Dallas
11.2016 - 12.2019
- Processed transactions at cash register efficiently.
- Received Employee of the Month award in January 2016.
- Received Service Excellence award in March 2016.
Education
Associate of Applied Science Degree - Mortuary Science
Dallas Institute of Funeral Service
Dallas, TXCosmetologist license - Cosmetology
Alladin beauty college
Duncanville, TX 09.1989 - 05.1990
High School Diploma -
Hillcrest High School
Dallas, TX 08.1984 - 05.1988
Skills
- Legal compliance
- Medical documentation
- Body retrieval
- Logistical coordination
- Data entry
- Computer skills
- Customer service
Certification
- Cosmetologist
- Provisional Funeral Director, 04/01/26 to 04/01/27
Awards
- Employee of the Month, 01/01/16
- Service Excellence, 03/01/16
- Service Excellence Award, 10/01/22
Additional Information - Work Authorization
- Employee of the Month, 01/01/16
- Service Excellence, 03/01/16
- Service Excellence Award, 10/01/22
Timeline
Transfer Specialist
Dignity Memorial
05.2020 - Current
Sales Associate
Foot Locker
11.2016 - 12.2019
Spin Instructor
24 Hour Fitness
10.2011 - Current
Master stylist
Beautiful Hair salon
06.2005 - Current
Cosmetologist license - Cosmetology
Alladin beauty college
09.1989 - 05.1990
High School Diploma -
Hillcrest High School
08.1984 - 05.1988
Associate of Applied Science Degree - Mortuary Science
Dallas Institute of Funeral Service