Shannon Mulanax

Review and audit past case actions to calculate, establish, and recover benefit overpayments while ensuring compliance with state and federal regulations Determine debt responsibility, apples necessary benefit modifications, and processes sanctions. Serves as subject expert, responding to clients, legal representatives, law enforcement and agency staff. Prepares reports and documentation for compliance reviews, audits, and legal proceedings. Represents the agency in court hearings and assists with training and system improvements to enhance recovery efforts

Supervisor for department of human services social service specialists ensuring they were completing their interviews and case work timely and accurately. Training new employees and performing ongoing training. Proofreading cases before processing. To ensure compliance with state and federal guidelines and to verify accuracy. Complying with county corrective action plans . Interviewing and recommending for new employees and doing employee corrective action plans