Shannon Muldowney
Orlando,FL
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Softball Coach
The First Academy
Orlando, FL
02.2020 - Current
- Coaching staff member of the 2022 FHSAA 2A State Champion team.
- Coaching staff member of the 2021 FHSSA 2A District Champion team.
- Coach girls, ages 12 to 18, in the game of softball.
- Help with practice and game.
- Assist the head coach in whatever is needed (i.e., shopping for team snacks, picking up more equipment, helping with admin of uniforms, etc.).
License Department Manager
PlusOne Solutions, Inc.
Orlando, FL
12.2020 - 11.2022
- Oversaw the License Department, as well as created and modified department policies and procedures.
- Performed research on trade licenses in the United States and Canada, and inputted and maintained research in Excel spreadsheets and company databases.
- Input provider trade licenses into a database to be accessed by PlusOne and their clients.
- Contributed to and led meetings daily, as well as provided customer service to providers who called in with questions.
License Analyst
PlusOne Solutions, Inc.
Orlando, FL
10.2019 - 12.2020
- Performed research on trade licenses in the United States and Canada, and inputted and maintained the research in Excel spreadsheets and company databases.
- Briefed senior management on research developments.
Field Investigator I
Perspecta
Orlando, FL
07.2018 - 07.2019
- Performed background investigations on individuals seeking security clearance with the U.S. Government.
- Performed interviews with subjects and sources.
- Conducted residential checks and record retrievals.
- Drafted reports for review.
Full Time Security Hostess
Walt Disney World Resort
Lake Buena Vista, FL
09.2017 - 07.2018
- Observed and reported on suspicious activity in the Walt Disney World Parks & Resorts.
- Inspected bags for entry into Walt Disney World Parks & Resorts.
- Controlled and operated metal detector portals for guests to come through upon inspection of their bags.
Administrative Staff Analyst
Bower Events
Palm Desert, CA
03.2017 - 05.2017
- Served on administrative staff for the BNP Paribas Tennis Tournament, Coachella, and Stagecoach.
- Performed social media analysis of suspicious persons at the BNP Paribas Tennis Tournament.
- Signed over 1,100 security guards and event staff in and out for duty.
- Administered badges and radios to personnel by keeping detailed records.
Litigation Support Clerk
Rumberger, Kirk & Caldwell
Orlando, FL
10.2015 - 04.2017
- Created physical and electronic files for secretaries, paralegals, and attorneys, as well as closed files and moved files to create space for incoming cases.
- Performed receptionist tasks (i.e., answered phone calls, scheduled conference bridges, greeted guests, etc.).
- Assisted in projects involving Summation.
- Communicated and worked with employees in other offices.
- Assisted the Director of Marketing in research projects, as well as updated the firm website.
Education
Bachelor of Science - Nutrition Sciences: Focus in Dietetics
University of Arizona
Tucson, AZ05-2026
Master of Science - Homeland Security & Emergency Management
Kaplan University
Davenport, IA09-2017
Bachelor of Arts - Criminal Justice
Cedarville University
Cedarville, OH05-2015
Skills
- Communication abilities
- Operations Management
- Information Gathering
- Documentation And Reporting
- Regulatory Compliance
- Research skills
- Report Development
- Microsoft Office
- Project Support
- Spreadsheet development
Certification
- Class D - Security Officer License
Volunteer
- Choices Women's Clinic Volunteer - 01/2017 to Current
- Vacation Bible School Teacher - 07/2017
- Cedarville Softball Mission Trip Member - 08/2014
References
References available upon request.
Timeline
License Department Manager
PlusOne Solutions, Inc.
12.2020 - 11.2022
Assistant Softball Coach
The First Academy
02.2020 - Current
License Analyst
PlusOne Solutions, Inc.
10.2019 - 12.2020
Field Investigator I
Perspecta
07.2018 - 07.2019
Full Time Security Hostess
Walt Disney World Resort
09.2017 - 07.2018
Administrative Staff Analyst
Bower Events
03.2017 - 05.2017
Litigation Support Clerk
Rumberger, Kirk & Caldwell
10.2015 - 04.2017
- Class D - Security Officer License
Bachelor of Science - Nutrition Sciences: Focus in Dietetics
University of Arizona
Master of Science - Homeland Security & Emergency Management
Kaplan University
Bachelor of Arts - Criminal Justice
Cedarville University
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