Shannon Muretta
Easton,PA
Summary
Pharmacy Technician with several years of work experience and strong leadership skills. Well-versed in all aspects of community pharmacy operations. Expert in filling prescriptions within fast-paced, high volume settings. Patient-focused Call center representative experienced in processing prescription refills, coordinating with pharmacies, and maintaining accurate documentation while ensuring HIPAA compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Geisinger Medical Group
04.2025 - Current
- Call center representative
- Answer high-volume inbound calls from patients, pharmacies, and healthcare providers regarding prescription refills
- Verified patient information, prescription details, and medication history in the electronic medical record system
- Process refill requests accurately and in compliance with office protocols and state/federal regulations
- Communicate with pharmacies to clarify prescription information, resolve refill issues, and ensure timely medication access fot patients
- Route refill requests to providers for approval and followed up on pending requests
- Document all interactions and actions taken in patient charts with accuracy and attention to detail
- Provide clear and compassionate communication to patients regarding refill status, processing timelines, and next steps
- Collaborate with clinical staff to address medication-related questions and concerns
- Maintain HIPAA compliance and patient confidentiality at all times
- Meet or exceed call handling, accuracy, and productivity goals in a fast-paced environment
Pharmacy Technician
Giant Food Stores
07.2020 - 04.2025
- Collaborate closely with pharmacist to deliver high level of quality care to patients.
- Manage pharmacy inventory through receiving/placing daily orders, managing outdates, and managing manufacturer backorders.
- Adhere to regulatory guidelines for workplace safety.
- Adhere to regulatory HIPAA policies and procedures.
- Communicate with insurance companies to process claims, resolve adjudications and obtain payments.
- Verify insurance benefits to refill medications
- Compile customer demographics, allergies and medical history.
- Responsible for data entry, filling, and dispensing medications to patients.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Uphold fantastic customer service standards.
Pharmacy Technician
Walgreens Boots Alliance
08.2016 - 07.2020
- Collaborate closely with pharmacist to deliver high level of quality care to patients.
- Manage pharmacy inventory through receiving/placing daily orders, managing outdates, and managing manufacturer backorders.
- Adhere to regulatory guidelines for workplace safety.
- Adhere to regulatory HIPAA policies and procedures.
- Communicate with insurance companies to process claims, resolve adjudications and obtain payments.
- Verify insurance benefits to refill medications
- Compile customer demographics, allergies and medical history.
- Responsible for data entry, filling, and dispensing medications to patients.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Uphold fantastic customer service standards.
Education
High School Diploma -
DeVry University
Iselin, NJ04.2022
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Northampton Community College
Bethlehem, PA01.2021
High School Diploma - undefined
Common Wealth Connections Academy
Harrisburg, PA05.2017
Skills
- Point of sale systems proficiency
- Pharmacy operations
- Ordering and stocking medications
- Stocking shelves
- Drug inventory control
- Proper labeling procedures
- FDA compliance
- Insurance Verification
- Supporting pharmacy operations
- Quality assurance and control
- Labeling prescriptions
- Problem-solving skills
- Insurance billing
- Workflow Optimization
- Resolving customer issues
- Time management
- Data Entry
- Confidentiality and HIPAA
- Team collaboration
- Medication dispensing
- Prescription filling
- Drug safety
- Pharmaceutical calculations
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Certification
- PTCB certified 2019-2021
- NHA certified May 2023-Present
Timeline
Pharmacy Technician
Geisinger Medical Group
04.2025 - Current
Pharmacy Technician
Giant Food Stores
07.2020 - 04.2025
Pharmacy Technician
Walgreens Boots Alliance
08.2016 - 07.2020
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Northampton Community College
High School Diploma - undefined
Common Wealth Connections Academy
High School Diploma -
DeVry University
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