Alanna Todd
Windsor,NC
Summary
Experienced Pharmacy Technician skilled in customer relationship management and inventory control. Demonstrated ability to assist patients effectively while collaborating with teams to enhance pharmacy operations and ensure patient safety.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Pharmacy Technician
Roanoke Chowan Community Health Center
Ahoskie, North Carolina
04.2023 - Current
- Data Entry
- Answering phone calls
- Assisting patients in getting the correct medications
- Ordering Inventory
- Running point of sale
- Processing claims through insurance
- Working with others to ensure that patients get the care they need and deserve
- Maintained accurate patient records in electronic health systems for safety compliance.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Pharmacy Technician
Mizelle’s Discount Drug Co
Ahoskie, NC
06.2019 - 03.2023
- Processed prescription orders and verified accuracy of medications.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory levels and organized medication storage efficiently.
- Maintained cleanliness and safety standards in pharmacy work areas.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Sales Associate
Ace Hardware
Ahoskie, NC
08.2018 - 05.2019
- Assisted customers in selecting hardware products and tools for projects.
- Maintained product displays to ensure a visually appealing store environment.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked shelves and organized inventory to improve accessibility and visibility.
- Participated in training new associates on store policies and procedures.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
Education
Diploma - Criminal Justice
Roanoke Chowan Community College
Ahoskie, NC 08.2018 - 05.2020
Hertford County High School
Ahoskie, NCSkills
- Data entry
- Medication preparation
- Pharmacy management
- Inventory control
- Claim processing
- Customer relationship management
- Patient assistance
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Store organization
- Point of sale operation
- Problem-solving skills
- Drug safety
- Record preparation
- Medication labels
- Answering customer questions
- Prescription filling
- Verifying orders
- Pharmacy software proficiency
- Proper labeling procedures
- Point of sale systems proficiency
- Confidentiality and HIPAA
- HIPAA
- Supply restocking
- Processing payments
- Insurance billing
- Patient confidentiality
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Pharmacy Technician
Roanoke Chowan Community Health Center
04.2023 - Current
Pharmacy Technician
Mizelle’s Discount Drug Co
06.2019 - 03.2023
Sales Associate
Ace Hardware
08.2018 - 05.2019
Diploma - Criminal Justice
Roanoke Chowan Community College
08.2018 - 05.2020
Hertford County High School