Shannon Myers
Champaign,IL
Summary
Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in Word, Excel, Power point, Avimark, and other used in previous jobs, and promoting terrific time management and relationship building skills.
Overview
16
16
years of professional experience
Work History
Rental Car Manager
Napletons Auto Park
Urbana, IL
09.2015 - 11.2017
- Resolved customer complaints and fostered customer retention and loyalty.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Delivered updated and accurate information in response to guest inquiries.
- Processed order transactions, including debit and cash operations.
Veterinary Assistant
Curtis Rd. Animal Hospital
SAVOY, CHAMPAIGN
07.2009 - 09.2015
- Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Supervised waiting area, mopped floors, [Action] and rearranged magazines to maintain office.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Adhered to high standards of safety, cleanliness and professionalism.
House Cleaner
Sheri Tatman
Urbana, IL
12.2017 - Current
- Swept and vacuumed floors, hallways and stairwells.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
- Met with clients, to ensure each job is met with complete satisfaction.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Server
Baxters
Champaign, IL
04.2018 - 11.2018
- Managed closing duties, including restocking items and reconciling cash drawer.
- Promoted desserts, appetizers and specialty drinks.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Education
High School Diploma -
Central High School
Champaign, IL06.2001
Skills
- Account discrepancy resolution
- Accuracy and efficiency
- Training and development
- Accounts payable and receivable
- Progress reporting
Timeline
Server
Baxters
04.2018 - 11.2018
House Cleaner
Sheri Tatman
12.2017 - Current
Rental Car Manager
Napletons Auto Park
09.2015 - 11.2017
Veterinary Assistant
Curtis Rd. Animal Hospital
07.2009 - 09.2015
High School Diploma -
Central High School
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