Microsoft Office
Shannon Nester
Fort Myers,FL
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
General Manager
Sidelines Sports Bar And Grill
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Operations
Global Event Marketplace
03.2022 - 07.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Optimized supply chain operations by identifying inefficiencies, implementing improvements, and reducing lead times on critical deliverables.
- Negotiated high-stakes contracts with key partners, securing favorable terms for organization''s long-term success.
Lead Bartender/Bar Manager
Sidelines Sports Bar And Grille
09.2020 - 03.2022
- Resolved customer complaints promptly and professionally, preserving positive relationships between business and its clientele.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across team.
General Manager
Rink Management, The Rink
10.2018 - 02.2019
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Restaurant Front of House Manager
The Halligan Bar & Grill
06.2016 - 09.2018
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
Owner & Operating Partner/ General Manager
250 Sports Grill
06.2012 - 06.2016
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
EMT-Basic
Amelia Ambulance
04.2011 - 05.2012
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as integral part of emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
EMT-Basic
First Med.
04.2010 - 04.2011
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as integral part of emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Business Manager
Clinique Cosmetics
10.2005 - 03.2010
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to team''s goals.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Education
Bachelor of Science - Healthcare/ Business Administrative Management
Southern New Hampshire University
Hooksett, NH10.2027
EMT- Basic -
J. Sargent
Henrico, VA2008
General Diploma -
Thomas Dale High School
Chester, VA1999
Skills
- Leadership and team building
- Operations Management
- Training and coaching
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Business Analysis
- Customer Service Management
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Human Resources
Certification
Food Safety Manager
Crowd Control Manager
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancement401k matchAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Supervised team of 30 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Software
Google Drive
Apple
Timeline
General Manager
Sidelines Sports Bar And Grill
07.2023 - Current
Director of Operations
Global Event Marketplace
03.2022 - 07.2023
Lead Bartender/Bar Manager
Sidelines Sports Bar And Grille
09.2020 - 03.2022
General Manager
Rink Management, The Rink
10.2018 - 02.2019
Restaurant Front of House Manager
The Halligan Bar & Grill
06.2016 - 09.2018
Owner & Operating Partner/ General Manager
250 Sports Grill
06.2012 - 06.2016
EMT-Basic
Amelia Ambulance
04.2011 - 05.2012
EMT-Basic
First Med.
04.2010 - 04.2011
Business Manager
Clinique Cosmetics
10.2005 - 03.2010
Bachelor of Science - Healthcare/ Business Administrative Management
Southern New Hampshire University
EMT- Basic -
J. Sargent
General Diploma -
Thomas Dale High School
Food Safety Manager
Crowd Control Manager
Similar Profiles
Robbie RigginsRobbie Riggins
General Manager at Sidelines Sports GrillGeneral Manager at Sidelines Sports Grill
Jade AinsworthJade Ainsworth
Bartender| Server at Sidelines Sports GrillBartender| Server at Sidelines Sports Grill
Skyler FortSkyler Fort
Server at Sidelines Sports Bar and GrilleServer at Sidelines Sports Bar and Grille