Shannon Nicolai
Chippewa Falls,Wisconsin
Summary
Adaptable and dependable team member with experience in customer service and community outreach. Skilled in effective communication and problem-solving, contributing to enhanced client relations and successful program implementation.
Overview
22
22
years of professional experience
Work History
Volunteer
Sojourner House
Eau Claire, WI
06.2025 - Current
- Assisted with daily operations to support program delivery and client engagement.
- Collaborated with staff to implement community outreach initiatives and resource distribution.
- Provided administrative support by organizing files, scheduling appointments, and managing communications.
- Engaged with clients to assess needs and provide appropriate resources and referrals.
- Adapted quickly to changing situations, demonstrating flexibility in diverse environments and tasks.
Security Forces Member
Costco
Eau Claire, WI
08.2023 - 05.2024
- Monitored premises to ensure safety and security for members and employees.
- Conducted regular patrols to identify and mitigate potential security threats.
- Assisted in emergency response procedures, ensuring swift action during incidents.
- Collaborated with team members to maintain effective communication on security matters.
- Documented incidents accurately for reporting and analysis purposes.
- Enforced company policies and procedures to uphold a safe shopping environment.
- Participated in training sessions to enhance skills in conflict resolution and crisis management.
Customer Service Representative
State of Wisconsin Department of Transportation
Eau Claire, WI
07.2004 - 10.2021
- Resolved customer inquiries regarding licensing, registration, and vehicle services efficiently.
- Assisted in processing transactions and maintaining accurate records within departmental systems.
- Trained new staff on operational procedures and customer service protocols to enhance team performance.
- Implemented process improvements that streamlined service delivery, reducing customer wait times significantly.
- Led cross-functional initiatives to enhance policy compliance and operational efficiency within the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Money handling and bank deposits.
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Community service
- Adaptability and dependability
Timeline
Volunteer
Sojourner House
06.2025 - Current
Security Forces Member
Costco
08.2023 - 05.2024
Customer Service Representative
State of Wisconsin Department of Transportation
07.2004 - 10.2021