Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Academic fellowships, Grants, Awards, and Honors
Hi, I’m

Shannon N. Missick

Albany
Service to others is the rent you pay for your room here on earth.
Muhammad Ali

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

13
years of professional experience

Work History

W.W. Norton and Company, Inc.

College Sales Representative
01.2018 - Current

Job overview

  • Sales: 14% YOY increase for FY 24 with ~ 50% Courseware assignment rate
  • Sales: Consistent increase in media adoption by 20% YOY each FY 2019-2024
  • Sales: Webinar hosting to train professors and colleagues on courseware
  • Leadership: Diversity and Inclusion Advisory Committee member
  • Leadership: Mentor for sales interns and new representatives
  • Marketing: Mail merge campaigns with a $150k ROI average close rate
  • Data: Cleaned data for over 1300 Salesforce contacts, removed and merged duplicates, updated emails, campus locations, and account relationships

University at Albany, SUNY and Siena College

Adjunct Lecturer/ Graduate Assistant
08.2011 - 12.2017

Job overview

  • Courses Taught as Instructor of Record: United States Political and Social History I – University at Albany
  • Courses Taught as Instructor of Record: United States Political and Social History II – University at Albany
  • Courses Taught as Instructor of Record: Western Civilizations I – Siena College
  • Courses Taught as a Graduate Assistant – University at Albany: History of the American City I
  • Courses Taught as a Graduate Assistant – University at Albany: The World at War
  • Courses Taught as a Graduate Assistant – University at Albany: United States Political and Social History I
  • Courses Taught as a Graduate Assistant – University at Albany: United States Political and Social History II
  • Courses Taught as a Graduate Assistant – University at Albany: Public Policy in Modern America
  • Courses Taught as a Graduate Assistant – University at Albany: Introduction to African American History
  • Courses Taught as a Graduate Assistant – University at Albany: History of Slavery in the Western Hemisphere

Working with Wood

Founder/ Co-Owner/ Administrator / Designer
07.2012 - 09.2015

Job overview

  • Project Management: Designed, priced, ordered, and scheduled renovations
  • Administration: Founded business, filed all legal paperwork, obtained insurance
  • Administration: Ran the daily operations of the business including making business-related contacts, creating and executing contracts, billing
  • Administration: Identified and hired sub-contractors
  • Marketing and Sales Development: Developed a sales and marketing strategy including designing the logo, creating and maintaining a web site, maintaining social media pages with marketing posts and social networking
  • Marketing and Sales Development: Secured an Installed Sales contract with Lowe’s accounting for over $150K of business annually

Education

University at Albany, State University of New York

Ph.D. Candidate from History
05.2016

University at Albany, State University of New York

Master of Arts from History
05.2016

University at Albany, State University of New York

Bachelor of Arts from History Honors Program
05.2011

University Overview

GPA: summa cum laude

Skills

  • Customer service
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales presentations
  • Sales strategy development
  • Customer retention
  • Upselling and cross selling
  • Cold calling
  • Lead prospecting
  • Territory management
  • Customer relations

Timeline

College Sales Representative

W.W. Norton and Company, Inc.
01.2018 - Current

Founder/ Co-Owner/ Administrator / Designer

Working with Wood
07.2012 - 09.2015

Adjunct Lecturer/ Graduate Assistant

University at Albany, SUNY and Siena College
08.2011 - 12.2017

University at Albany, State University of New York

Master of Arts from History

University at Albany, State University of New York

Bachelor of Arts from History Honors Program

University at Albany, State University of New York

Ph.D. Candidate from History
Availability
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Academic fellowships, Grants, Awards, and Honors

  • The Vivian G. Harsh Society's Timuel D. Black Short-term Fellowship, 06/20
  • King V. Hostick Scholarship, Illinois Historical Society, 06/18
  • Black Metropolis Research Consortium, Supported by the Andrew W. Mellon Foundation, Short Term Fellow, 06/17
  • Initiatives for Women Award, Karen R. Hitchcock New Frontiers Fund, University at Albany, 07/17
  • University of Albany, Department of History Dissertation Award, 04/17
  • Joseph E. Persico Award, University at Albany, Department of History, 04/17
  • University at Albany, Department of History Travel Grant, 04/17
  • University at Albany, Department of History Travel Grant, 04/16
  • Initiatives for Women Award, University at Albany, 07/15
  • Carson Carr Diversity Fellowship Award, 08/13-05/16
  • Carson Carr Diversity Fellowship Award, 08/11-05/12
  • University at Albany History Department Honors Program, 2010 Academic Year
  • Spellman Academic Achievement Award, 05/11

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Shannon N. Missick