Shannon Noeldner
Winsted,MN
Summary
Experienced nursing professional with a proven track record of providing high-quality care to patients across various medical settings. Possesses excellent communication and task prioritization skills, ensuring effective coordination of patient care. Known for staying organized and efficiently managing tasks in fast-paced environments. Disciplined Medical Assistant with over 25 years of experience, consistently delivering outstanding care to patients, demonstrating empathy and attentiveness to their physical and emotional needs. Dedicated to conducting detail-oriented investigations and maintaining thorough records of findings and procedures. Proficient in collecting medical histories and collaborating closely with physicians and colleagues to ensure optimal patient outcomes.
Overview
23
23
years of professional experience
Work History
Medical Triage
Lakeview Clinic, Ltd.
11.2023 - Current
- Render telephone advice according to established guidelines and protocols.
- Manage approximately 65 incoming calls and 40 refill requests per day from patients and pharmacies.
- Assist nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrate proficiency in utilizing EMR systems for accurate documentation of patient information, treatment plans and medical histories for future reference.
- Reduce turnaround times for critical test results by prioritizing tasks effectively and maintaining clear communication with medical staff.
- Assess patient needs during triage process accurately determining urgency level resulting in appropriate allocation of resources.
- Refill prescriptions per standing orders. Enter refill request information into computer, refill, or route to appropriate clinician.
Health Plan Specialist
Medica
10.2023 - 11.2023
- Help individuals and families choose the right health insurance plan best suited for their needs by staying up-to-date and informed about benefits and coverage
- Responsible for analyzing insurance claims, interpret codes, detect errors, and investigate any discrepancies
- Maintain patient database, ensure that member accounts are validated correctly and as per regulations.
Provider Service Coordinator
Medica
05.2022 - 10.2023
- Communicate between organizations, the insurance provider, and policyholders the status and eligibility for coverage of claims
- Ensure that billing requirements are met by reviewing insurance claims, maintain knowledge of trending reports including federal and state programs, plans that offer health insurance and/or prescription coverage, pharmacy networks, and programs available for special situations or conditions
- Update existing authorizations for services based on clinical needs identified by clinical staff as well as referral requirements for specialty services.
Benefits & Eligibility Representative
Medica
08.2021 - 05.2022
- Determine the eligibility of members for requested services provided by their medical care team
- Analyze charges and insurance coverage including patients' responsibilities for paying copays, deductibles, and coinsurance
- Advise of any authorization requirements, referral guidelines, or additional information that will be required to process claims
- Confirm network status, care systems, and provider contracting.
Medical Assistant
Lakeview Clinic, Ltd.
11.2001 - 08.2021
- Take and record patients' personal information and medical history
- Help physicians with patient examinations and procedures
- Give patients injections or medications as directed by physicians and as permitted by state law
- Perform basic laboratory tests, disposing of contaminated supplies, and sterilizing medical instruments
- Handle both administrative tasks and patient care including communication between the patient and the medical staff
- Provide a variety of services and information to patients over the phone using written protocols to guide and determine urgency of care needed
- Schedule appointments or direct callers to health care providers as needed.
Education
Clinical Medical Assistant -
High-Tech Medical Institute
Minneapolis, MN02.2000
Diploma -
Watertown-Mayer High School
Watertown, MN05.1995
Skills
- Written and verbal communication, consistently receiving outstanding provider and patient feedback
- The ability to work independently, time and task management
- Comfort with technology, and specific knowledge of remote communication tools like Zoom, Skype, & Webcam
- Critical thinking, attention to detail and emotional intelligence
- Manage sensitive information with discretion, ensuring confidentiality
- Medical support
Timeline
Medical Triage
Lakeview Clinic, Ltd.
11.2023 - Current
Health Plan Specialist
Medica
10.2023 - 11.2023
Provider Service Coordinator
Medica
05.2022 - 10.2023
Benefits & Eligibility Representative
Medica
08.2021 - 05.2022
Medical Assistant
Lakeview Clinic, Ltd.
11.2001 - 08.2021
Clinical Medical Assistant -
High-Tech Medical Institute
Diploma -
Watertown-Mayer High School
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