Niosha Burrows
Saint Petersburg,FL
Overview
23
23
years of professional experience
Work History
Medical Triage
Bay Dermatology & Cosmetic Surgery
01.2004 - Current
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries
- Verifies patient information; reviewing and/or recording medical history; confirming purpose of visit or treatment
- Provides patients with biopsy results using the utmost care, respect and consideration, utilizing expertise and approved protocols to address patients with cosmetic and dermatology concerns
- Actively involved in the planning, preparation and participation of surgical procedures
- Communicates appropriately and clearly with departmental management, co-workers and callers and exhibiting willingness to master new work routines and methods
- Assists with new and on-going selection, training and mentoring of new employees, ensuring that training and performance is at or above service standards
- Maintains and contributes to a professional and ethical work environment, actively participating in team meetings and facility engagement
- Schedules patient appointments and/or referrals for health services as appropriate via telephone and performs all components of call processing
- Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external patients, working collaboratively with medical device vendors, facility personnel, and physicians in planning and providing care to the patient
- Documents calls in EMR Database in a timely and accurate manner and as prescribed by current standards and policies
- Serves and protects facility physicians by adhering to professional standards, confidentiality, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
- Communicates directly with physicians, pharmacies and insurance companies regarding scheduled surgeries, prescriptions and medical plans via fax, e-mail or phone.
Test Engineer, Production Operator & Trouble Shooter
Raytheon
01.2003 - 01.2004
- Met monthly manufacturing quotas to ensure timely delivery and distribution
- Proof read and interpreted instruction manuals for manufactured products to be used by the United States military
- Ran tests and diagnostics on completed products, checking for errors in order to guarantee accuracy
- Obtained high level security clearance and adhered to confidentially practices along with company policies and safety procedures
- Transported completed products to various diagnostic centers and sites following all vehicle safety guidelines
- Maintained a clean and safe working environment remaining organized and resourceful of company materials
- Actively used company issued forms and checklists to ensure that all manufacturing protocols were followed in sequence order, thoroughly checking for accuracy and full completion.
General Assembler
Jabil Circuit
01.2002 - 01.2003
- Rotated through different tasks on assembly line
- Followed specific directions from supervisors when given
- Maintained a clean and safe working environment adhering to company policy
- Read and interpreted blueprints and sketches, ensuring that all parts were present
- Assembled tools and materials, positioning parts, subassemblies and components, verifying specifications and performing alterations when necessary ensuring that all parts are fitted and screwed in properly
- Checked stock to ensure inventory was replenished, placing orders for supplies when necessary
- Completed preventive maintenance, performing troubleshoot malfunctions and repairs as needed, reporting errors when necessary and resolved assembly and production issues.
Education
Associate in Science in Medical Assisting -
Florida Metropolitan University
Clearwater, FL01.2004
High School Diploma -
Osceola High School
Seminole, FL01.2000
Skills
- Reception
- Scheduling
- EMR Database
- Customer Service
- Intake
- Marketing
- Inventory
- Data Entry
- Patient Relations
- Office Management
- Multiline phone system
- Planning & Coordination
Timeline
Medical Triage
Bay Dermatology & Cosmetic Surgery
01.2004 - Current
Test Engineer, Production Operator & Trouble Shooter
Raytheon
01.2003 - 01.2004
General Assembler
Jabil Circuit
01.2002 - 01.2003
Associate in Science in Medical Assisting -
Florida Metropolitan University
High School Diploma -
Osceola High School