SHANNON N. STANCIL

• Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
• Developed strategic business plans to enhance operational efficiency and customer satisfaction.
• Managed daily operations, ensuring high-quality service delivery and adherence to safety standards.
• Oversaw financial management, including budgeting, forecasting, and expense control for profitability.

• Managed sorting and distribution of incoming and outgoing mail efficiently.
• Operated mail processing equipment to ensure accurate handling of packages.
• Collaborated with team members to maintain workflow efficiency during peak periods.
• Trained new staff on safety protocols and operational standards for mail handling.

Monitored premises to ensure safety and security of personnel and property.

• Conducted regular patrols to identify and address potential security threats.
• Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
• Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
• Implemented access control measures to regulate entry points effectively.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined service processes to enhance response times and improve customer satisfaction.
• Provided training and mentorship to junior representatives, fostering a collaborative team environment.
• Analyzed customer feedback to identify trends and implement service improvements.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Guided customers in product selection, enhancing overall satisfaction and loyalty.
• Managed high-volume call queues while maintaining service quality standards.
• Trained new team members on company policies and customer service best practices.
• Collaborated with cross-functional teams to address recurring customer concerns effectively.
• Provided feedback to management on trends observed in customer interactions for strategic adjustments.
• Maintained accurate records of customer interactions using CRM software for improved tracking and reporting.