Shannon Odom-Butler
Corsicana
Summary
Accomplished Community Case Manager at Health & Human Services, adept in needs assessment and referral management, showcasing exceptional adaptability and effective communication. Spearheaded service initiatives, significantly enhancing access to social services. Led a team of 16, driving program success through meticulous attention to detail and robust decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Community Case Manager
Health & Human Services
05.1994 - 06.2022
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs. Processed Food Stamp and Medicaid cases.
- Collaborated with community members to develop and implement service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet needs.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Supervised 16 staff members at the local office
- Recommended long-term residential and short term nursing home situations.
Education
High School Diploma -
Corsicana High School
Corsicana, TXNo Degree - Business Administration And Management
Navarro College Credit Hours 49
Corsicana, TXSkills
- Service planning
- Referral management
- Needs Assessment
- Client Advocacy
- Effective Communication
- Professionalism
- Adaptability and Flexibility
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Professional Demeanor
- Attention to Detail
Timeline
Community Case Manager
Health & Human Services
05.1994 - 06.2022
High School Diploma -
Corsicana High School
No Degree - Business Administration And Management
Navarro College Credit Hours 49
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