Open To Work
SHANNON OGDEN
Richland,MI
Summary
Healthcare recruiting and operations expert with over 15 years of experience in full-cycle recruitment and onboarding for physicians and clinical providers. Successfully partnered with physicians and executive leadership to streamline recruitment processes, ensuring timely hires and enhancing provider experiences. Proven track record in managing multi-site practices and maintaining operational continuity.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Operations
Centre Smiles Dental
Portage, MI
01.2025 - Current
- Support full-cycle recruitment activities for physicians and clinical providers across multiple locations
- Coordinated training programs for staff development and compliance.
- Managed staff schedules to optimize patient appointment availability.
- Oversaw daily operations of dental practice ensuring efficient workflow.
- Manage provider onboarding including credentialing documentation, licensure support, payroll setup, benefits enrollment, and orientation.
- Coordinate HR, payroll, and benefits administration for 15+ employees, while ensuring compliance with HIPAA, OSHA, and state regulations.
Office Manager
Centre Smiles Dental
Portage, MI
01.2022 - 01.2025
- Managed daily office operations and ensured smooth workflow at dental practice.
- Coordinated patient scheduling and maintained appointment calendars for dental staff.
- Oversaw billing processes and handled insurance claims for patient accounts.
- Trained new administrative staff on office procedures and systems usage.
- Maintained filing system for records, correspondence and other documents.
- Supported the dental team by preparing necessary documentation for procedures.
- Communicated with patients to address inquiries and resolve issues promptly.
- Implemented office policies to enhance efficiency and improve patient experience.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager / Registered Dental Assistant
Catherine Pike, DDS
Portage, MI
09.2008 - 08.2021
- Managed day-to-day dental practice operations and staff scheduling while supporting provider onboarding and credentialing documentation.
- Coordinated hiring, training, and payroll for clinical and administrative staff.
- Served as primary liaison between provider, staff, and patients, supporting efficient workflows, compliance, and high-quality patient care.
Director of Operations /Business Owner
Spectrum Engineering
01.1998 - 12.2000
- Led an engineering firm with responsibility for onboarding, payroll, budgeting, and operational systems.
- Reviewed and approved budgets to ensure financial compliance within operational departments.
- Built scalable workflows, managed vendor and client relationships, and ensured regulatory compliance while supporting business growth and operational stability.
Education
Associate of Science -
Mid Michigan Community College
Harrison, MISkills
- Provider recruitment
- Full-cycle recruitment support
- Candidate screening and communication
- Interview scheduling and coordination
- Offer process support
- Provider onboarding
- Credentialing and licensure documentation
- HR operations
- Payroll and benefits administration
- Provider relations
- Multi-site practice management
- Compliance (HIPAA, OSHA, state licensing)
- ATS/HRIS systems (Dentrix, Eaglesoft, Open Dental, Weave)
- Microsoft 365
- Patient experience enhancement
- Verbal and written communication
- Multitasking Abilities
- Cross-functional team leadership
- Delegation
- Teamwork
Certification
American Association of Dental Office Management
Timeline
Director of Operations
Centre Smiles Dental
01.2025 - Current
Office Manager
Centre Smiles Dental
01.2022 - 01.2025
Office Manager / Registered Dental Assistant
Catherine Pike, DDS
09.2008 - 08.2021
Director of Operations /Business Owner
Spectrum Engineering
01.1998 - 12.2000
Associate of Science -
Mid Michigan Community College