Gabrielle Croce
Wallkill,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2020 - Current
- Delivered successful training to more than eight partners during tenure, assisting in transition of staff from a low volume location to high volume.
- Executed Store Managers daily plans, evaluating weekly results and putting plans in place to ensure success during shifts.
- Elevated the partner experience by giving them the tools they need to be successful during their shifts, actively listening to concerns to provide a positive work environment.
- Assisting the Store Manager with system checks to align with Starbucks company goals.
- Actively reading customer ques to assess bottle necks within store production. Helping build sales and efficiency by upselling and actively coaching at all times.
- Monitoring inventory, completing daily shift tasks along with ensuring proper cash handling.
Assistant Manager
Moes Southwestern Grill
06.2017 - 11.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ06.2026
Bachelor of Arts - Criminal Justice
SUNY College At Oswego
Oswego, NY12.2021
Skills
- Schedule Management
- Customer-Oriented
- Inventory Control
- Training and Mentoring
Timeline
Shift Supervisor
Starbucks
12.2020 - Current
Assistant Manager
Moes Southwestern Grill
06.2017 - 11.2020
Bachelor of Science - Information Technology
University of Phoenix
Bachelor of Arts - Criminal Justice
SUNY College At Oswego
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