Heidi Oliver
Onalaska,WI
Summary
Experienced healthcare professional dedicated to delivering excellence in patient care. Skilled in providing compassionate support to medical staff within fast-paced environments. Known for being a reliable team player, committed to adapting to evolving patient needs and consistently delivering high-quality outcomes. Passionate about healthcare and focused on patient well-being, ready to contribute expertise to make a positive impact in the field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Mayo Health System
05.2021 - Current
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Perform bladder scans to assess for urinary retention or other issues as directed by medical staff.
- Operate and maintain telemetry equipment to monitor patients' heart rhythms and vital signs
- Take and record patients' vital signs, including temperature, pulse, blood pressure, and respiratory rate
Tenant Care Assistant
Bethany St. Joseph
09.2018 - 04.2021
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assist with the preparation and administration of medications as prescribed by the physician, under the supervision of a licensed nurse
Lead Resident Assistant
Holtan House
10.2014 - 08.2018
- Enhanced patient safety by conducting regular audits of medication storage and inventory management practices.
- Mentored new Medication Aides, sharing best practices for safe and effective drug administration to enhance overall team performance.
- Provided exceptional patient care, addressing concerns and answering questions about medications to ensure optimal treatment outcomes.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
In Home Care
Private Family Client
11.2009 - 05.2014
- Managed medication administration
- Assisted client with daily living activities, improving their independence and wellbeing.
- Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
- Developed strong relationship with client and familie, fostering trust and open communication for optimal care provision.
Education
Technical Diploma - Medical Assistant
Western Technical College
La Crosse, WI04-2025
Nursing Assistant -
Western Technical College
La Crosse, WI06-2003
Diploma -
Central High School
La Crosse, WI05-2002
Skills
- Vital signs monitoring
- CPR certification
- Blood glucose testing
- EKG interpretation
- Phlebotomy techniques
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Mayo Health System
05.2021 - Current
Tenant Care Assistant
Bethany St. Joseph
09.2018 - 04.2021
Lead Resident Assistant
Holtan House
10.2014 - 08.2018
In Home Care
Private Family Client
11.2009 - 05.2014
Technical Diploma - Medical Assistant
Western Technical College
Nursing Assistant -
Western Technical College
Diploma -
Central High School