Hi, I’m
Shannon Orellana
HESPERIA,CA
Summary
Determined Business Owner with commitment to excellence and more than 38 years of experience. Effective collaborator promoting openness and a judgment free idea sharing culture. Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations in supply chain management.
Overview
21
years of professional experience
Work History
Icon Logistics
Chief Executive Officer
03.2016 - Current
Job overview
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Interstate Logistics Systems
Agency Owner
01.2009 - 03.2016
Job overview
- Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
- Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
- Developed promotional plans and customer acquisition strategies and realized 78% jump in new business within 36 months.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
Trans-System Logistics, Inc
Senior Logistics Manager
04.2006 - 01.2009
Job overview
- Administered sales orders, as well as processed and documented transactions.
- Managed monthly freight cost reporting processes.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Led value-added customer service team that consistently over-delivered on customer expectations.
Landstar Ligon / ITS Agency
Sales Manager
02.2002 - 03.2004
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
University of Phoenix, Tempe, AZ
Master of Science from Global Management
University of Phoenix, Tempe, AZ
Bachelor of Science from Computer Information Systems
Skills
- Budgetary Oversight
- Business Administration
- Market Research
- Strategic Partnership
Timeline
Chief Executive Officer
Icon Logistics
03.2016 - Current
Agency Owner
Interstate Logistics Systems
01.2009 - 03.2016
Senior Logistics Manager
Trans-System Logistics, Inc
04.2006 - 01.2009
Sales Manager
Landstar Ligon / ITS Agency
02.2002 - 03.2004
University of Phoenix
Master of Science from Global Management
University of Phoenix
Bachelor of Science from Computer Information Systems
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