Shannon Ostrowski
Forked River
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Wonder
Springfield
11.2024 - Current
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and hired qualified candidates to fill open positions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Area Manager
Dunkin' Donuts Franchising
Toms River
04.2023 - 11.2024
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Gained market share in new sales performance through aggressive team training.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Area Manager
Coastal Clean
Beachwood
11.2020 - 04.2023
- Organized promotional activities such as special events or discounts campaigns in stores.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Inspected production, quality control and maintenance reports to detect and address production problems.
Manager
Wawa
Lanoka Harbor
08.2013 - 11.2020
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science -
Rutgers University
New Brunswick, NJ05-2015
Skills
- Budget control
- Program development
- Marketing strategy
- Performance evaluations
- Coaching and mentoring
- Team leadership
- Management consultation
- Business analysis and reporting
Languages
Spanish
Elementary
American Sign Language
Limited
Certification
- State driver license
- Servsafe
Accomplishments
- Highest sales of the year Dunkin
- Best supporting manager for store openings 2024 Dunkin
- Best unit manager two years in a row coastal cleaning
- Best safety standards 2023 Dunkin
- Top unit manager for cleanliness coastal cleaning
References
References available upon request.
Timeline
Manager
Wonder
11.2024 - Current
Area Manager
Dunkin' Donuts Franchising
04.2023 - 11.2024
Area Manager
Coastal Clean
11.2020 - 04.2023
Manager
Wawa
08.2013 - 11.2020
Associate of Applied Science -
Rutgers University