Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Owens

Independence,MO

Summary

Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience

Work History

Server Supervisor

Buca Di Beppo
10.2021 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Liaised between servers and upper management to address issues and manage challenges.

Server Trainer

Mickeys Hideaway
09.2019 - 10.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Server

Char Bar
05.2017 - 10.2019

Education

Shawnee Mission North High School
Overland Park, KS

Skills

Customer service skills Sales Leadership

  • Judgment and Decision-Making
  • Negotiation and Persuasion
  • Task Delegation
  • Server Management
  • Active Listening
  • Greeting and Seating Guests
  • Safe Work Practices
  • Train Employees

Timeline

Server Supervisor

Buca Di Beppo
10.2021 - Current

Server Trainer

Mickeys Hideaway
09.2019 - 10.2021

Server

Char Bar
05.2017 - 10.2019

Shawnee Mission North High School
Shannon Owens